Portfolio Manager

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Job title : Portfolio Manager, Self-Service Fan Care

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players.

We are looking for a Portfolio Manager to join the Self-Service Fan Care team. So how does the Portfolio Manager help make great experiences for fans?

What you'll do

1. Lead Portfolio Operations

• Drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences.
• Set and maintain standards for clear and consistent project documentation, from business cases to performance reports.
• Develop engaging portfolio communications and progress updates for stakeholders.
• Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams.
• Manage project intake, backlog, and portfolio steering sessions with leadership.
• Define and track portfolio KPIs, communicating insights and progress clearly.
• Build trusted relationships across teams and advocate for portfolio needs and priorities.
• Lead portfolio-wide change management to support smooth adoption of new tools or processes.

2. Drive Planning and Delivery

3. Manage Large-Scale Projects

4. Lead and Develop a Project Management Team

What you'll bring to the role

Experience & Tools

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical / dental / vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

LinkedInID

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