Client Success Manager

Client Success Manager

ForceMetrics is on a mission to transform data for social change. We strive to create meaningful community impact by helping public safety and government agencies better utilize data to benefit every individual. By bringing data-driven innovation to dated systems and processes, ForceMetrics is empowering responders to make better, more informed decisions in the moment, ultimately working to solve some of the toughest societal problems.

We're seeking an engaging, proactive Client Success Manager who will be a key member of the team responsible for ensuring successful onboarding to adoption of the ForceMetrics platform by our partner departments and agencies.

Responsibilities include :

• Help solve real-world safety and societal problems with your deep familiarity with the ForceMetrics platform and its unique uses and advantages.
• Ensure early product understanding and customer adoption via in-person training, virtual training, and client reach-outs.
• Apply a customer-centric approach to drive operational efficiency, ROI, and customer engagement.
• Represent ForceMetrics at industry events and conferences.