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Customer Service Scheduler
Customer Service SchedulerClancy Brothers Pest Control • Quincy, Massachusetts, United States
Customer Service Scheduler

Customer Service Scheduler

Clancy Brothers Pest Control • Quincy, Massachusetts, United States
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Customer Service Scheduler

Clancy Brothers Pest Control – Quincy, MA

Full-Time | On-Site | 8 : 00 AM–4 : 00 PM Monday-Friday | Occasional Saturday availability

Clancy Brothers Pest Control, a family-owned and fast-growing company, is looking for a reliable and customer-focused Customer Service Scheduler to join our team. This role is perfect for someone who enjoys helping customers, thrives in a fast-paced environment, and is highly organized.

Why Join Our Team :

  • Family-owned company with a positive, supportive culture.
  • Fast-growing organization with real opportunities for advancement.
  • Leadership that invests in your success and ongoing training.
  • A team environment where your contributions matter.

Responsibilities :

  • Answer and handle high-volume inbound / outbound customer calls.
  • Schedule and route daily service appointments for technicians.
  • Build and maintain customer relationships.
  • Assist customers with questions, concerns, and conflict resolution.
  • Provide administrative support to the office team.
  • Work efficiently in a fast-paced environment.

    • Qualifications : Required :

  • 1–2+ years of in-office customer service experience.
  • Strong scheduling, multitasking, and organizational skills.
  • Experience with routing / mapping (preferred).
  • Solid phone communication skills.
  • CRM experience (any system).
  • Comfortable with computers and technology.
  • Ability to handle high call volume.
  • Excellent attention to detail and time management.
  • Willingness to learn and adapt to constant change.

    • Ideal Traits :

  • Empathetic, energetic, and customer-focused.
  • Problem solver and proactive “go-getter”.
  • Honest, loyal, and team-oriented.
  • Looking for long-term stability (not a job hopper).

    • What’s in It for You :

  • Competitive hourly pay.
  • Comprehensive training and ongoing development.
  • Career advancement opportunities.
  • Health and dental insurance options.
  • Retirement plan with employer contributions.
  • Paid time off and holiday pay.
  • Flexible work arrangements.

    • Schedule :

  • Monday–Friday | 8 : 00 AM–4 : 00 PM.
  • Occasional Saturday availability.

    • Ready to grow your career with a company that values you? Apply today to join the Clancy Brothers Pest Control team.

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    Scheduler • Quincy, Massachusetts, United States

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