Program Assistant - Behavioral Health

Summary :

Cowlitz Indian Tribe Behavioral Health (CITBH) Services Position Benefits Summary : Working for the Cowlitz Indian Tribe (CIT) comes with a competitive compensation package designed to support work-life balance. Employees enjoy separate sick and vacation accruals, comp-time, and 15 paid holidays annually, including an additional paid cultural day. Many full-time employees benefit from premium-free medical plans, fair wages with annual increase opportunities, and a meaningful career serving the Cowlitz people. CIT fosters an engaging and collaborative work environment while offering a robust total compensation package.

Position Summary : Ensures the efficient and effective operations of the clinic's front office and lobby. Serves as a backup to all front office administrative positions. Operates multi-line telephone system to answer incoming calls and greet visitors; creates a welcoming environment and directs callers, clients, and visitors to appropriate personnel. Maintains professionalism in all interactions with internal and external stakeholders. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe (CIT) and the CIT Health and Human Services department.

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Duties :

• Answers incoming telephone calls, determines the purpose of the call, and forwards calls to appropriate personnel or department. Processes messages and voicemails per program procedure.
• Assists clients with completing registration / consent paperwork.
• Opens and closes the clinic according to established policies, procedures, and protocols.
• Checks in arriving clients for intake / assessment efficiently and notifies staff of patient arrival; verifies insurance information; collects fees and payments; directs clients to appropriate locations for services requested.
• Maintains accurate client information in the system; updates benefits, address, or other demographic information as needed.
• Receives medication refill requests and forwards them to appropriate providers; contacts pharmacies to coordinate refills.
• Schedules and updates appointments as requested; places appointment reminder calls; maintains provider scheduling templates.
• Monitors visitors' and delivery persons' access to the building, checking in arriving visitors, issuing a visitor identification badge, and directing visitors to the appropriate locations for meetings or business contact.
• Receives, sorts, and routes mail, shipments, and packages.
• Creates and updates registration, annual update, and intake assessment packets; helps to maintain a supply of prepared packets.
• Maintains phone system, fax machines, and other office equipment, calling for repairs as needed.
• Sends faxes, and retrieves, logs, and distributes incoming faxes.
• Maintains petty cash when applicable according to established policies, procedures, and protocols.
• Requests, receives, and maintains office supplies as needed.
• Assists with urinalysis tests as requested; prints out lab results and routes to appropriate counselor; responsible for urinalysis requisitions.
• Participates in staff meetings as requested.
• Adapts to changes in safety protocols and procedures.
• Completes Information Security System Awareness (ISSA) training as required.
• Performs other duties as assigned.

Qualifications :

Work Type : Permanent, Full

Announcement # : Cowlitz-25-005

Who May Apply?

All Groups of Qualified Individuals

Get Details & Apply :

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