IT Senior Systems Engineer

This position helps to lead the strategic planning, implementation, and continuous improvement of LCS business systems, with a primary focus on Salesforce CRM. As a senior technical expert, the role combines platform architecture, integration oversight (including Mulesoft), and project delivery. The engineer partners with leadership and cross-functional teams to design scalable Salesforce solutions that enhance user experience, data integrity, and business agility.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role :

• Lead the strategic planning and roadmap development for Salesforce CRM systems, ensuring alignment with enterprise goals and evolving business needs.
• Configure, enhance, and maintain Salesforce Sales Cloud, Marketing Cloud (Pardot, Engage), and related tools using both declarative and programmatic approaches.
• Design and support integrations between Salesforce and other enterprise systems using Mulesoft or similar platforms, ensuring data integrity and operational reliability.
• Manage and deliver complex CRM initiatives, including stakeholder engagement, scope definition, project planning, testing, deployment, and change management.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable technical solutions that optimize business processes.
• Maintain system governance through effective security controls, user access management, documentation, and release planning.
• Act as the escalation point for critical system issues and provide technical leadership and mentorship to junior IT team members.
• Develop and maintain system documentation, including technical specifications and configuration guides, to support knowledge transfer and ensure system integrity.
• Stay current with Salesforce platform updates, industry trends, and best practices to continuously improve system capabilities and user experience.
• Perform other duties as assigned.

Experience :

Knowledge and Skills :

Why LCS

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture . We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA : LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa : LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

Travel Frequency :   0-10%

Estimated Salary Range :   $110,000 – $138,000

The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER