Payroll and HR Implementations Consultant

Employment Hero HR & Payroll Implementation Consultant

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

In this role, you'll be the expert guiding our clients through the implementation of our all-in-one HR, payroll and benefits platform.

HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for our customers during training & implementation process across both Employment Hero HR & Payroll, and you'll work closely with them to understand their unique needs, configure our software, and provide support to ensure a seamless transition.

Your key focus areas will be :

• Working with both HR and Payroll teams to deliver great outcomes for our customers
• Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice
• Delivering training to clients on payroll implementations
• Design, develop and support content creation
• Educate clients on best practice using the Employment Hero & KeyPay platform
• Respond to customer communications and queries during the implementation within SLA
• Manage a portfolio of clients concurrently and ensure they have a successful implementation journey
• Work closely with clients who may need more support in understanding the platform and troubleshooting issues
• Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current
• Continuously update all administrative requirements as part of the role to ensure reporting and data accuracy is a priority
• Constantly review and improve our delivery processes
• Work with the wider business to drive forward continuous improvement initiatives
• As a subject-matter expert provide guidance and support to other team members as needed.

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact.

For this role, you'll also bring :

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means :

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.