Senior Desktop Engineer (Hospital IT Support)

Knowledge, Skills & Abilities : Strong sense of urgency with the ability to prioritize and multitask in a healthcare environment. Ability to work independently while also collaborating with technical and clinical teams. Excellent communication and interpersonal skills to interact with clinicians and hospital staff. High level of professionalism, attention to detail, and problem-solving capability. Ability to lift up to 50 pounds and provide hands-on support throughout hospital facilities. Comfortable working in patient care areas and following hospital protocols. Required Qualifications : Associate’s degree in Computer Science, Information Technology, or equivalent work experience. 3–5+ years of desktop engineering or field support experience in a hospital or clinical setting. Expertise in desktop / laptop imaging, configuration, and deployment. Advanced knowledge of Windows operating systems, device drivers, and endpoint security. Experience with scripting (PowerShell, VBScript, Batch) to automate desktop tasks. Familiarity with ServiceNow, Remedy, Zendesk, or other IT ticketing systems. Intermediate to advanced proficiency in Microsoft Office applications. Experience supporting EMR systems and clinical workflows is highly desirable. Preferred Experience (a plus) : Experience with CrowdStrike (endpoint protection) Experience with Rapid7 (vulnerability management and security analytics) Experience with N-Able (remote monitoring and management) A+ Certification Microsoft Certified : Modern Desktop Administrator Associate

• Familiarity with HIPAA, PHI data handling, and ITIL best practices. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-SB1 #LI-Onsite