Technical Account Manager

Location : Remote onshore in the USA.

Salary Range : $110k to $165k.

How to Apply

Submit your resume and cover letter. Please include examples of past projects certifications or relevant experience working with HPC or large-scale storage the cover letter address following topics :

How many total years of Linux sysadmin experience have you had in your career

Describe your past clients (e.g. external internal technical internal non-technical executives).

Are you proactive and what tools or systems do you use to manage medium and long-term goals alongside immediate tasks

About Starfish Storage

Starfish Storage is a dynamic company creating enterprise software that enables organizations to manage massive unstructured data. Our mission is to enable organizations to leverage their data assets in pursuit of their goals whether thats creating the next great blockbuster movie curing diseases or managing large business infrastructure which drives economies. Our clients are the most respected organizations in their industries media and entertainment research computing bio-technology higher education and the Federal governments.

Role Overview

Starfish Storage is seeking an experienced Technical Account Manager to join our this role you will be responsible for managing and developing relationships with our clients. You will work closely with customers sales and support to understand their business needs and challenges and you will develop and implement solutions that help them achieve their goals. This role requires a deep understanding of enterprise storage solutions technical and strong customer-facing skills.

Key Responsibilities :

Build and Nurture Relationships : Develop strong long-lasting client relationships and act as a trusted advisor understanding their unique needs and goals.

Drive Onboarding and Value : Guide clients through the production onboarding process providing support and training to ensure they gain maximum value from the product or service.

Proactively Ensure Satisfaction : Monitor client satisfaction and proactively address any potential issues or concerns to prevent churn and foster a positive client experience.

Act as Client Advocate : Serve as the internal advocate for the client sharing their feedback and needs with internal teams (e.g. product development) to influence future offerings.

Identify Growth Opportunities : Identify opportunities for upselling or cross-selling and collaborate with sales to expand the client relationship ensuring continued growth and value realization.

Qualifications :

Bachelors degree with a preference for a STEM degree or equivalent employment.

5 years of experience in a technical account management or customer success manager role

Current solid sysadmin skills in Linux (and preferably Windows).

Exceptional interpersonal and communication skills both written and verbal.

Strong project management skills

Strong understanding of enterprise storage solutions

Strong technical skills working with IT system administrators or developers

Proven ability to build and maintain strong customer relationships

Ability to work independently and as part of a team

Ability to manage multiple projects simultaneously

Compensation and Benefits

We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such employees are provided competitive compensation options (potential) as well as the following benefits :

Competitive compensation and benefits.

Multiple health insurance options.

Medical FSA and Dependent Care FSA.

Dental insurance.

Vision insurance.

401(k) savings plan with employer matching.

Employer-sponsored long-term disability.

Paid holidays and PTO that increases with longevity at the company.

Discounted health club membership.

Flexible work arrangements including remote opportunities.

Collaborative and innovative work environment.

Opportunities for growth!

Join Starfish Storage and become part of a team thats shaping the future of scalable data management!

Equal Opportunity Employer

Starfish Storage provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty military service or veteran status in accordance with applicable federal state and local laws

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 110 - 165