Title : Desktop Support IV
Client Location
635 North 26th Street, Milwaukee, WI 53233
- 40% Remote from within Wisconsin. 60% onsite (starts 100% onsite, and then a hybrid structure)
Required Skills : (Need Majority; 5+ Years)
End-user Technical support of Windows environments – 5+ yearsTechnical support of Windows 10 and Windows 11 – 5+ yearsInstallation and support of Microsoft Office Suite – 5+ yearsExtensive knowledge with desktop technology – 5+ yearsDeployment and technical support of x86 / x64 computers – 5 yearsDesktop software installation, support, and troubleshooting – 5 yearsUse of remote desktop / remote control tools – 2 yearsUse of Microsoft Remote Server Admin Tools – 2 yearsUse of Microsoft MECM / SCCM (software deployment, remote control, Windows updates) – 1 yearSupport of iOS or Android mobile devices with enterprise MDM – 1 yearSupport of Omnissa Horizon, VMware Workstation, Microsoft Hyper-V (or similar) – 1 yearTechnical writing and documentation – 1 yearDescription of role :
This Desktop Support position provides expert-level technical assistance in preparation and support of end-user hardware and applications. The role requires extensive knowledge and experience with desktop technology including, but not limited to :
Windows desktop operating systems (10 and 11)Desktop applications and Microsoft Office SuiteMulti-function devices (print / fax / copier / scanner)Mobile devices (Android phones, iPhones, iPads)The selected candidate will :
Independently perform a variety of desktop-related tasksServe as a desktop support expert resolving end user issuesReceive escalated issues from the internal Service DeskApply broad knowledge of concepts, practices, and procedures in desktop supportExercise strong judgment, problem solving, and self-direction