Customer Care Representative

Job Title : Client Services - Customer Care Representative I

Job Location : Lenexa, KS, 66219

Job Duration : 3 Months

Additional Job Details : The shifts will be between 7am and 6 PM central time, M-F.

The training will be set for everyone the same at 8-5.

The length of assignment is 90 days

Job Description : Summary

• Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
• complexity, while utilizing multiple customer communication channels, which may include voice, mail,
• email, chat, AI related inquiries, etc.

Duties and Responsibilities

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience :

1-year related customer service excellence experience.

Preferred Work Experience :

Health care and laboratory related experience.

Experience delivering customer service excellence and achieving productivity / accuracy / quality standards.

Physical and Mental Requirements :

Consistent exceptional customer service, accuracy and quality focus required.

Knowledge : N / A

Skills :

Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

Continuous Improvement : Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital