Job Description
Duties and Responsibilities :
- Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
- Apply strong problem-solving, troubleshooting and data management skills
- Set and reset expectations clearly and be an excellent communicator both verbally and in writing.
Required Qualifications :
Exceptional communication and follow up skills with a strong attention to detailMust be proficient with, and adopter of new technologiesTakes ownership and proactively addresses challenges and opportunitiesCreative team playerAbility to work both independently and collaboratively in a fast-paced environmentTrack record as an enthusiastic team player with proven ability to prioritize and multi-taskPreferred Qualifications :
Experience in the HCM or benefits sector preferred but not requiredBachelor’s degree or equivalent experience required3+ years in a customer support or implementation type role preferredKnowledge of Open Enrollment, EDI files, Benefits Administration, Insurance, Payroll preferred but not required