Chief Operating Officer

Maryland Department of General Services provided pay range

This range is provided by Maryland Department of General Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$175,000.00 / yr - $195,000.00 / yr

Direct message the job poster from Maryland Department of General Services

Deputy Director of Human Resources at Maryland Department of General Services

State of Maryland - Department of General Services

Chief Operating Officer (COO)

Position is Open Until Filled

Salary Range :

$175,000 - $195,000 (depending on experience and qualifications)

This is an Executive Service position and serves at the pleasure of the Appointing Authority (“at-will”)

The

Maryland Department of General Services (DGS)

supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process.

Here at DGS, we truly Do Great Service… Consider joining our team!

Key Responsibilities

Strategic Leadership

Partner with the executive leadership team to develop and execute the agency’s long-term strategic plan. Participate in strategic planning processes to set organizational priorities and direction.

Translate strategic objectives into actionable operational plans, ensuring that all divisions and functions are aligned with the agency’s mission and goals.

Lead the implementation of initiatives that drive operational improvements, cost efficiencies, and enhanced service delivery.

Establish performance metrics and evaluation systems to assess the impact and effectiveness of programs and operations.

Make data-driven decisions and recommendations for continuous improvement and growth.

Inform the Secretary and Deputy Secretary of targets, goals, and / or recommended transformations, and advise on how they can be achieved.

Operational Excellence

Oversee the day-to-day operations of the agency, ensuring that all activities are conducted efficiently, effectively, and in compliance with State regulations.

Establish and maintain robust operational systems and processes that support the agency’s service delivery and performance goals.

Promote a culture of continuous improvement across the organization, encouraging innovation and the adoption of best practices.

Develop and implement operational strategies in alignment with the organization's mission, vision, and goals.

Provide leadership and direction to department heads and staff to ensure efficient operations across the agency. Monitor and evaluate operational performance against key metrics and benchmarks.

Performance Management

Lead the development and implementation of performance management systems that monitor and evaluate the effectiveness of the agency’s operations.

Set performance targets and key performance indicators (KPIs) for the agency, ensuring that all divisions are held accountable for achieving their objectives.

Regularly review performance data, identifying areas for improvement and implementing corrective actions as needed.

Work closely with the Deputy Secretary and Chief Financial Officer to guide the agency’s budget, ensuring that resources are allocated efficiently and that financial performance meets or exceeds expectations.

Implement strategies to optimize the agency’s financial resources, including cost-saving initiatives and revenue enhancement opportunities. Ensure that all financial activities are conducted in accordance with State regulations and best practices.

Preferred / Desired Qualifications

Bachelor’s degree in Business Administration, Public Administration, or a related field; Master’s degree preferred.

At least 10 years of experience in a senior or executive operational leadership role, preferably within the public sector or a large, complex organization.

Proven track record of managing large-scale operations, leading cross‑functional teams, and driving organizational change.

Strong understanding of government operations, financial management, risk management, and compliance.

Excellent strategic thinking, problem‑solving, and decision‑making skills.

Exceptional written / verbal communication and interpersonal skills for interacting with executive and senior leadership, agency management, staff, and government officials, and for coordinating across multiple agencies and stakeholders.

The State of Maryland offers a generous benefits package that includes :

Tuition reimbursement for those who qualify

Free mass transit in Baltimore & Annapolis

Generous paid leave that increases with years of service

Paid holidays

Health coverage with low out‑of‑pocket costs

Employee & employer contributory pension plan

To Apply

Interested applicants should e‑mail a resume and cover letter to

dgs.resumes@maryland.gov

– include "Chief Operating Officer" in the subject line of the e‑mail.

For questions, call our HR Office at 410‑767‑4985.

For more information about DGS, please visit :

https : / / dgs.maryland.gov /

DGS is an Equal Opportunity Employer

Seniority level

Executive

Employment type

Full‑time

Job function

Management

Industries

Government Administration

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Medical insurance

Vision insurance

401(k)

Pension plan

Tuition assistance

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