Warranty Specialist (Limited Term)

Warranty Specialist (Limited Term Role)

Founded in 2011 by two Bellevue locals, MN Custom Homes has grown to become the preeminent Eastside luxury home builder today. Since Day 1 we have been driven by innovation and obsessed with setting our homes apart through their overall design and functionality. We truly get a thrill doing what we love most : building thoughtful homes that inspire community.

This is a limited-term position based in Bellevue, WA. The Warranty Specialist is responsible for ensuring homeowner service requests are efficiently managed while ensuring a positive customer experience. The Warranty Specialist is the single point of contact for all homeowners' warranty needs in the year following a customer's move-in date. These include managing requests at designated intervals as well as addressing emergent needs and requests that arise during this period.

On a given day, your work might include :

• Models and reinforces actions and behaviors consistent with the company's values, mission, and culture
• Serves as main point of contact for MN homeowner inquiries related to warranty needs. Professionally and promptly responds to all homeowner inquiries
• Manages and executes all post move-in services for MN homeowners. Coordinates services with homeowners and contractors, communicates progress / updates, and proactively circles back on any outstanding items or questions
• Ensures adherence to NAHB Residential Construction Standards and safety protocols for warranty repairs and concierge work
• Conducts walkthroughs of Service Request Lists, Emergency Requests and Concierge Requests
• Maintains and updates numerous records and schedules, including but not limited to : the MN Warranty Tracking system, files and folders in company directory, personal schedule and contractor schedules
• Collaborates with subcontractors to resolve problems, including work procedures, complaints, and warranty issues
• Proactively partners with and builds strong relationships with team members and key stakeholders across the organization at all levels
• Ensures adherence to MN standard work processes and takes ownership of improvement opportunities
• Stays informed and up to date on construction technology and advancements, and the latest fixes and repairs
• Interfaces professionally; ensures good relationships with a variety of people, including owners, managers, customers, subcontractors, internal team members, tradespersons and laborers
• Identifies opportunities and drives continuous improvement related to quality of construction and delivery of post move-in service
• Partners cross functionally on projects and initiatives as needed or required
• Performs other related duties as necessary or assigned

Preferred Qualifications :

What You Bring To MN Custom Homes :

Working Environment & Physical Requirements :

Travel & Vehicle Requirements :

Employee Benefits :

Hours & Compensation :

This is a limited-term, full-time position paying $36.75 / hr. $44.10 / hr. The hourly range represents the anticipated low and high end of the hourly range for this position. Individual placement within a salary range will vary based upon factors including but not limited to candidate experience, knowledge, individual, skills, and organizational performance.

MN Custom Homes is an equal opportunity employer.