Launch Coach
The Launch Coach will coach business processes to improve profitability, increase market share, and enhance brand experience, consult with franchisees on business owner decisions, and collaborate with all franchisor team members to increase brand equity. The role will be responsible for developing and executing the business plan for the specific region, holding franchisees accountable for achieving the plan's goals, and providing consulting and recommendations to franchise owners on launch performance and business plans.
The Launch Coach will :
- Coach the franchisees and their teams
- Lead and mentor the franchises
- Inspire and obtain results through coaching of the franchisees
- Increase value, equity, and profitability for the region
- Consult and hold franchisees accountable for their goals
- Build relationships with franchisees
- Conflict resolution with franchisees
- Facilitate conferences and trainings for franchisees
- Contribute to network-wide initiatives
- Other duties as assigned
External : Franchisee
Visit franchises to evaluate operations, efficiency, and brand standards to ensure and maintain brand equityOffer consultation and recommendations to franchise owners and GMs on overcoming operations challenges during launchEngage Owners in Goal Setting and Review (GS&R) to determine their specific business goals, ensuring that set goals are measurable, achievable, realistic, and time-orientedProvide resources and information on how to scale the Paul Davis business at double-digit growth; answer questions and consult new Franchisees and Associates on operational issuesMinimize job costs by regularly reviewing profit and loss financial statements with the franchise ownerCoach Franchisees along the Paul Davis Launch Path, 3 Year business plan, and ROTORWork with Franchisee to develop and implement strategies that help accomplish their specific business goalsRegularly review Business, Marketing, Sales, and Financial plans with FranchiseeEvaluate a 3-year plan and monitor Franchisees' sales to ensure that they are working towards meeting their quarterly objectives and 3-year targetsAnalyze Franchisee performance and provide coaching feedback, guidance, and encouragement to positively impact resultsProvide direct one-on-one (or group) coaching and technical assistance to Owners in the Launch ProgramRecord business successes and activities, and maintain communication with assigned franchise owners on a minimum monthly basisInternal : Franchisor
Develop Year 3 business strategies for revenue growthQuickly address performance issues that affect the franchise in order of priorityAssist with the development of new Franchise Launch procedures and processesAssist with department and team coordination on multiple components of launching a Paul Davis franchiseAssist with Owners School, Launch, and new Franchisee trainingRegularly collaborate and communicate with the Operations team and attend district or statewide meetings in your invested districts, when applicableThe Launch Coach must have :
Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint)Knowledge of estimating platformsKnowledge of running a business proficientlyExcellent communication skillsLeadership and entrepreneurial skillsAbility to be assertive, empathetic, inspiring, and engaging with othersAbility to learn and operate our primary operating systems and estimating platformsAbility to create goals and business plans for franchiseesAbility to answer and communicate with independent franchises via phone and emailAbility to work with office equipment (fax, computer)Ability to work independentlyAbility to pass and maintain a satisfactory background checkAbility to operate a vehicle safelyStress management and composureProblem-solving and conflict resolutionMaintain a level of confidentialityFollow the Paul Davis Values, Vision, Mission, and 10 Serving BasicsSelf-motivated and self-driven; comfortable working independentlyStrong analytical and problem-solving skillsCapable of working in a team environmentRelatable to small business owners and their specific needsRobust interest in microenterprise and growth developmentEquipped to learn quickly and apply knowledgeRequired Education and Experience :
Bachelor's Degree in business, related field, or relevant experience.Experience leading teams, offices, and / or groupsApplied knowledge of MS Office tools, reports, and job management systems.8 plus years of experience running a business or understanding the proficiency relating to running a businessExperience with achieving results and exceeding goalsPreferred Education and Experience :
Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.Physical Requirement :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to stay in a stationary position up to 75% of the time. The person in this position needs to occasionally move about inside offices to review franchisees business setup / model. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer. Must be able to observe and perceive information on a computer and documents. Must be able to communicate and converse with franchisees over the phone and face to face. Ability to safely operate a company vehicle.
Work Environment :
The employee will be working remotely from the confines of their own home, subject to heat and air conditioning. The employee will be required to travel to local offices within their region and be exposed to outdoor temperatures during travel.
Travel :
This position may require up to 30-60% travel. This position requires travel to franchise locations, training sessions, and team meetings.
Reasonable Accommodation for Disability :
Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.
Disclaimer :
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.