Lead CNA - Evening (CNA III)

The Massachusetts Veterans Home (MVH) at Holyoke is seeking an experienced and collaborative professional for the role of Lead CNA (Nursing Assistant III). The incumbent for this position is pivotal in supporting nursing staff with non-clinical and essential patient care under the direction of the RNs and LPNs. The role is specifically tailored to cater to the needs of adult and elderly veterans, who are predominantly male and may suffer from a wide range of chronic physical, psychological and emotional disabilities and communicable diseases. Key aspects of care involve addressing psychiatric conditions, depression, advanced dementia (including Alzheimer's disease) post-traumatic stress disorder (PTSD), and accompanying behavioral issues. CNAs in this role must exhibit a deep sense of compassion and flexibility, adeptly meeting the unique and varied needs of veterans to ensure their comfort, well-being and the provision of personalized care. Job duties and responsibilities are various and may include related tasks as necessary.

Schedule :

This is a full-time (40 hours / week) position working from 3 : 00pm-11 : 30pm with an alternating weekend and holiday schedule.

The job specifications outlined below and within the attached form 30 are currently being reviewed and will be updated in accordance with the Memorandum of Agreement (MOA) effective July 2, 2023.

Duties and Responsibilities (these duties are a general summary and not all inclusive) :

• Provides and documents bedside care to veterans based on their plan of care, their unique physical, psychosocial, emotional and age-specific needs, provides input into the interdisciplinary process and reports outcome of care.
• Provides daily patient care including bed / tub / bath care, mouth care, skin care, foot care, incontinent care, catheter care, vital signs, weights and ADLs.
• Transfers, ambulate, maintains good positioning and body alignment, performs passive range of motion exercise.
• Follows each individual veterans' bowel / bladder program.
• Reports and documents all patient care activities, particularly any changes in patient's condition, skin, behavior, or habits.
• Demonstrates effective problem solving by utilizing good judgement and interpersonal skills to promote a professional, safe and productive environment.
• Reports complaints by patients or family members to supervisors.
• Responds to emergencies.
• Transports patients to the dining room and other activities.
• May be required to accompany veterans to medical appointments off the Veterans Home campus.
• Maintains competencies in all aspects of patient care, nursing assistant documentation, procedures, equipment, etc. to ensure the delivery of safe patient care and compliance with long term care regulatory standards.
• Communicates with other departments. Participates in and shares information through inter-shift reports and gives input at staff meetings.
• Skilled in the use of computers, email, shared network folders and contemporary nursing software including Electronic Medical Record (EMR) and others as required for completion of work assignments.
• Assists with recreational activities.
• Provides support and guidance to CNA I's and CNA II's, collaborating across shifts to ensure policies, procedures, and standards of care are appropriately and consistently followed.
• Facilitates the scheduling of staff for in-services and training.
• Participates in interview panels for selected applicants for employment; completes interview grading forms.
• Completes assigned audits related to CNA documentation as assigned and submits results to designated leaders.
• Assists with orientation of newly hired CNAs to ensure practice is consistent with policies, procedures and standards of care; helps to create and maintain daily assignment sheets.
• Support and participate in the IDC process.
• Conduct regular environmental audits and complete monthly unit status reports.
• Attend monthly CNA III and other related meetings.
• Perform other related duties as required.

Q ualifications Acquired on the Job :

Preferred Qualifications :

Agency Mission :

The Massachusetts Veterans Home (MVH) at Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. MVH at Holyoke is staffed by approximately 330+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide Care with Dignity, Honor, and Respect to our Veterans.

Learn more about our important work :

Qualifications :

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements : Required Qualifications :

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

COVID Vaccine : As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and / or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

Pre-Offer Process : For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application / interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form