Family Shelter Program Coordinator

Who are you :

The Family Shelter Program Coordinator is part of the shelter program team and is responsible for assisting the Director of Family Shelter Operations in managing the day-to-day shelter operations of our client's family shelter programs that currently serve 50 families combined, including congregate, scattered site and motel / hotel units. Our programs are funded primarily by the Executive Offices of Housing and Livable Communities (EOHLC) and the Department of Public Health (DPH), Bureau of Substance Abuse Services (BSAS).

What will you be doing :

• Use a strengths-based, trauma-informed care and a collaborative approach with participants.
• Treat all participants, guests, staff, collaterals, vendors, contractors, and volunteers with respect and dignity.
• Maintain excellent boundaries, a high degree of confidentiality and ethical behavior, and always adhere to all HIPPA regulations.
• Use language translation services, accordingly, as described in contractual agreements to ensure clear and accurate communication.
• Document and communicate effectively with the shelter program team to ensure continuity of care.
• Ensure that each participant's emergency and basic needs are met upon entry and during the entirety of their stay.
• Participate in all company, staff, and supervision meetings and maintain up to date knowledge and understanding of resources for essential, programmatic, and supportive services, including but not limited to best practices, trauma-informed care, strength-based approaches and other modalities, via third party training.
• Prepare and submit Serious Incident Reports to the Senior Director.
• Initiate non-violent crisis prevention / intervention when necessary and apply de-escalation and safety skills and techniques during responses. Initiate calls to 911 or the 24 / 7 Behavioral Crisis team, as outlined in program policies and procedures.
• Develop positive, productive, and collaborative relationships with families, while upholding guidelines, rules, and behavioral expectations.
• Submit maintenance tickets or supply requests as needed for participants.
• Support participants in their housing search and assist participants with housing applications. Including assisting with the completion of applications, review of applications, photocopying applications, and mailing applications.
• Practice self-care and seek support as needed.

Our ideal candidate has :

Physical Demands :

The physical demands described here are representative of those that must be met by a Program Coordinator to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Program Coordinator must occasionally lift and / or move up to 50 pounds. The Program Coordinator must be able to sit for extended periods of time, work on a computer keyboard and climb up several flights of stairs.

About our client :

Our client breaks the patterns of instability that lead to homelessness and hunger on the North Shore, one individual at a time, by providing a safe, dignified, nurturing, and supportive environment in which every individual may achieve stability, resilience and independence. This is an exciting opportunity for a passionate, committed and qualified individual to join our dynamic, mission-driven, growing organization.

Additional information :