Telecommunications Technician

The Role

The position interacts with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to : evaluate customers’ service needs in addition to recognizing and suggesting additional / alternative services as appropriate. The position installs, repairs, and tests residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless / wired networks on company-approved modems / routers, connecting wires and cables to terminals, and attaching / detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home.

This is an entry-level position with no experience required and be willing to work outside. Also, the ideal candidate will have some customer service experience and some related experience. Please review What We Look For in a Candidate below for additional details.

This position is expected to transition to NetworkCo (legally known as Forged Fiber 37, LLC) following the anticipated transaction close in early 2026. NetworkCo is a newly formed subsidiary of AT&T that will focus on expanding broadband infrastructure and bringing fiber connectivity to more customer locations.

Both Lumen and NetworkCo are respectively dedicated to cultivating strong company cultures and supporting employees in achieving their career goals. We encourage you to consider this opportunity and the potential to grow with NetworkCo in the future.

Additional information and details about the transition will be shared throughout the hiring process.

Location and Schedule

This is a full time position located in Littleton, CO. The schedule is an 8-hour shift typically between 7 : 00am – 7 : 00pm. When required, there is mandatory overtime up to 8 hours / week. May also require weekends and holidays.

The Main Responsibilities

• Install, maintain / repair, remove, rearrange, program, test, and troubleshoot residential / small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving terminal into the customer’s premise.
• Set up, reconfigure, maintain, and troubleshoot customer’s wireless / wired home network, including but not limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless communication devices linked into the home network.
• Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach / detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing / maintaining / repairing inside wiring and jacks.
• Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and / or laptop computer to install or repair and confirm product / service functioning properly, to troubleshoot and take appropriate action, and / or to coordinate repair and service issues with the applicable test center or other designated employees.
• Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
• Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
• Interact with customers professionally and courteously via telephone and on the premises. Review and discuss service order requirements with customers, evaluating customers’ needs in addition to recognizing and suggesting additional / alternative services as appropriate.
• Confirm / update trouble reported or services ordered, review billing information, respond to questions on features / usages / applications / capabilities of equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and / or repair.
• Identify / explore additional revenue generation opportunities.
• Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.
• Uses laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit information, and running test routines.
• Work with telecom color-coded wires and cables. Work with basic electricity, as it relates to telecommunications.

What We Look For in a Candidate

Compensation

Pay Ranges

Minimum hourly rate : $23.28

Maximum hourly rate : $34.92

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's : BenefitsSupplemental Pay (see Enhanced Premise Technician)

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Requisition # : 339855 Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be : (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. Equal Employment Opportunities