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Housing Case Worker
Housing Case WorkerChautauqua Opportunities • Jamestown, NY, United States
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Housing Case Worker

Housing Case Worker

Chautauqua Opportunities • Jamestown, NY, United States
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Housing Case Worker

Jamestown, NY (+NY+USA+14048)

Description

Chautauqua Opportunities, Inc.

Housing & Emergency Services Division

Position Data :

Title : Housing Case Worker

$18.44 per hour 35 hours / week

Grade : 6 Exempt : _______ Non-exempt : X ___

Reports to : ____ Homelessness Services Manager

____ Housing Services Manager

Basic Function or Position Summary :

Support housing programs by verifying customer eligibility for housing services,

supporting customers with information on housing options, and ensuring customer files

are in compliance with contractual requirements.

Security Clearance :

  • Access Level 4 - V,A,C

Position Responsibilities and Specific Duties :

  • Assist customers with creating individualized housing plans.
  • Determine eligibility for rental subsidy and assistance programs
  • Support customers in housing searches
  • Assist with providing educational workshops on tenant / landlord roles and
  • responsibilities.

  • Maintains regular contact with local landlords and other housing service providers
  • Assist customers with basic budgeting activities
  • Maintain timely and accurate documentation of all customer service activity,
  • and ensure that customer records are complete, accurate, and in compliance

    with contractual requirements.

  • Maintain knowledge and complies with regulations, policies and procedures.
  • Maintain knowledge of local resources and refer customers to services and agencies
  • that will support customer’s goals

  • Verify customer contractual eligibility for services
  • Maintain customer contacts in accordance with assigned contractual and agency
  • expectations

  • Calculate rental subsidy amounts
  • Maintain wait lists, as needed, within assigned services
  • As required by regulation or contract, perform electronic background checks and
  • income verification of customers

  • Compilation and data accuracy checks for submission of reports in assigned
  • contractual areas

  • Promotes agency mission.
  • Maintains confidentiality and complies with the code of ethics.
  • Maintains consistent professional customer service.
  • Job performance incorporates integrated service delivery model while promoting self-
  • sufficiency.

  • Other duties as designated by supervisor
  • Key Working Relationships :

    A. Internal : Housing & Emergency Services Staff and Managers; Navigators

    B. External : Department of Social Services case workers, other non-profit direct

    service workers.

    Supervisory Scope :

    A. Number of staff supervised : 0

    Titles supervised : NA

    Organizational Responsibilities :

  • Adheres to all policies and procedures
  • Gathers appropriate documentation and tracks outcomes
  • Participates in organizational committee structures as appropriate
  • Participates in organizational and divisional management systems
  • Requirements

    Knowledge, Skills Required :

  • H.S. Diploma or equivalent required.
  • Associate’s degree in Sciences, Business, or Human Services preferred
  • Minimum of one year of work experience in human, social or customer services
  • required.

  • Strong interpersonal, communication and customer relations skills
  • Strong computer skills, including word processing, data entry and spreadsheet in a
  • windows environment

  • Ability to develop and maintain & engage in positive relationships with people from
  • various backgrounds

  • Bilingual preferred
  • Physical

  • Ability to lift up to and including 10-25 pounds of physical effort
  • Special Requirements :

  • ? Within one year, complete Financial Social Work training.
  • ? Within six months, complete HCV Specialist certification, if applicable.
  • ? Must be able to obtain a LexisNexis clearance.
  • ? Reliable transportation
  • ? Must be able to provide consistent even-tempered customer service at all times.
  • ? Pre-employment physical exam and TB testing, if primary work location is at Hope
  • Haven Shelter.

  • ? Ability to obtain and maintain physical exam annually, if primary work location is at
  • Hope Haven Shelter.

  • ? Works compassionately with a diverse population.
  • ? Experience navigating community programs.
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