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Technology Support Lead Client Resiliency
Technology Support Lead Client ResiliencyJPMorganChase • Tampa, Florida, USA
Technology Support Lead Client Resiliency

Technology Support Lead Client Resiliency

JPMorganChase • Tampa, Florida, USA
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Description

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Corporate Investment Bank you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

  • Regularly provides technical guidance and direction to support the business and its technical teams
  • Provide technical support for customers post-sales processes and provide developers with customers feedback
  • Report on multiple product performances using service level agreements as basis
  • Analyze customers needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department and product teams to ensure new products and current concerns are being addressed
  • Serves as a function-wide subject matter expert in one or more areas of focus
  • Influences peers and project decision-makers to consider the use and application of leading-edge technologies
  • Adds to the team culture of diversity opportunity inclusion and respect

Required qualifications capabilities and skills

  • 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
  • Solid technical background with hands on experience in digital technologies
  • Excellent verbal and written communication skills required for client and partner conversations
  • Strong analytical and problem-solving skills to assist in troubleshooting
  • Ability to translate technical aspects to non-technical audiences
  • Strong follow up skills for tracking and remediation of identified actions with a solution focus

    • Preferred qualifications capabilities and skills

  • Experience with Grafana Geneos and Splunk and the data analysis of the outputs
  • Knowledge of the Payment process rails such as Real Time Payments Automated Clearing House Payment FX processing Wires Push to Card eWallet and JPM Coin
  • Intermediate knowledge and use of PowerPoint for client facing presentations

    • Key Skills

    Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Technology Lead • Tampa, Florida, USA

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