Data Product Manager

Job Type : Permanent

Build a brilliant future with Hiscox

Position : Data Product Manager

Location : Atlanta, GA; Hartford, CT; Chicago, IL

The Team :

The Hiscox USA Data Value Stream creates various data products and intelligent automations to improve our company’s operational efficiency, ensure quality reporting, and provide key insights that fuels Hiscox USA’s ability to drive profitable growth. We utilize an agile, value-stream-based delivery model with numerous scrum teams aligned to business and / or architectural objectives. We are currently on a journey to complete our transition to modernized data & analytics platforms while continuing to meet our internal and external stakeholders’ needs as the market and technology continues to evolve.

About You :

You’ll be a Product Manager with experience engaging with stakeholders, engineers, and business intelligence teams to implement data solutions. We are looking for someone who is business savvy and collaborative, someone who enjoys working with Business Sponsors, Source System Teams, Analytics Engineers, Data Engineers, and other stakeholders to plan and execute analysis activities to deliver valuable outcomes for the business. You’ll have 5-8 years’ experience in the Property and Casualty (P&C) insurance industry. This role will be critical in bridging the gap between business needs, external partner needs, and data solutions, with a focus on building data products for our external partners and managing business requirements to enhance our partner data experience while building trust with our partners.

You’ll have a dedicated scrum team with a mix of data engineers and analytics engineers. You’ll have the opportunity to work on a range of projects and value stream outcomes related to our portfolio of external partner data needs, giving you exposure to how our data team provides quality data and innovative solutions for our external partners.

Our projects can be driven by process improvement, integration with third-party systems, and providing insights that support growth within our partnerships channel. The outputs of the projects can vary from large scale system delivery and upgrades to smaller, tactical solutions that open up business opportunities.

What You’ll Do :

Requirements Gathering and Analysis :

Build a strong understanding of end-to-end user journeys & processes, their supporting technologies & data outputs

Accurately and efficiently elicit, challenge, and document scope, processes & requirements while bringing the end user / s along the change journey

Produce high quality business and technical analysis deliverables, including but not limited to, user stories, functional and non-functional specifications, ‘as is’ and ‘to be’ process models

Ensure traceability of requirements and user stories throughout the entire change lifecycle

Apply product management best practices and insights that challenge the business to think about the “right” solution

Data Product Management :

Develop, document and maintain business requirements for critical partner processes that include quote to bind, policy, and commission data flows

Partner with stakeholders to review and update requirements to reflect contractual changes and market changes

Collaborate with IT to identify and / or implement new data points from the source system to meet all partner data needs.

Collaborate with data engineers to implement business requirements within the data warehouse and partner exports as requirements change

Validates data and signs off on reports within test environments to confirm application accuracy, functionality and EDM Standards are met

Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential alternatives to source data

Stakeholder Communication & Collaboration :

Build relationships and trust with senior stakeholders, understanding goals, objectives and desired outcomes, and bringing them on the journey of engagement

Maintain a close working relationship with partners in Operations, Technology, and the business.

Meet with external stakeholders(partners) to understand their data needs and pain points to build trust and growth opportunities

Communicate technical concepts to non-technical audiences and vice versa

Our Must Haves :

Minimum 5 years of experience operating as a Product Manager or Product Owner with P&C industry experience

Business Analyst experience considered

Familiarity with insurance policy administration systems, APIs, third party applications, and data warehouses

Proven experience of eliciting requirements, documenting and delivering high quality business analysis deliverables

Ability to facilitate a team to consensus on scope, design decisions, and implementation decisions

Strong analytical and problem-solving capabilities skills needed to triage data quality issues and perform complex data analysis

Hands-on experience querying and analyzing large sets of data using SQL (data warehouses are Oracle, SSMS, and Databricks)

Ability to work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously

Experience of translating business requirements into technical design, supported by development teams

Experience documenting user journeys

Experience documenting system workflows

Experience using Business Analysis tools, techniques and methodologies in a mix of delivery frameworks – including Agile

Experience working with cross-functional agile teams and making prioritization and roadmap recommendations

Ability to build strong working relationships across the business, technology and third-party software houses and / or technology providers

Outstanding verbal and non-verbal communication skills

Evidence of applying “soft” influencing, persuasion and consultancy skills that will influence scope & design, helping to ensure the project outcomes move the business forward towards the strategic ambition

A passion for Change and the value Change brings to the business

Highly results driven, with the energy and determination to succeed in a fast-paced environment where the speed of response is critical to success

Our Nice to Haves : SAFe POPM or CSPO

Insurance industry experience

Experience with Organizational Change Management (OCM)

Experience with Objectives and Key Results (OKRs)

Experience working as part of a globally distributed team

What We Offer :

401(k) with competitive company matching

Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

Company paid group term life, short- term disability and long-term disability coverage

24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days

Paid parental leave

4-week paid sabbatical after every 5 years of service

Financial Adoption Assistance and Medical Travel Reimbursement Programs

Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

Company paid subscription to Headspace to support employees’ mental health and wellbeing

2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program

Dynamic, creative, and values-driven culture

Modern and open office spaces, complimentary drinks

Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

Salary Range : $90-$130k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

• Please note that this position is hybrid and requires two (2) days in our office weekly

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