Freelance Soft Skills Trainers Needed! (, PA Content Provided) | Open to local USbased candidates only

Freelance Soft Skills Trainer – Customer Service Focus (Philadelphia, PA)

Type : Ad hoc Contract |  Location : Philadelphia, PA (local, in-person) |  Schedule : Likely 1–2 days / month |  Duration : 12 months (potential extension)

Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.

You’ll deliver client-provided content focused on customer service and hospitality excellence , helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.

What You’ll Do

Facilitate energetic, interactive classroom sessions using existing training materials

Engage and motivate diverse groups of front-line learners

Represent Infopro Learning and our client professionally at each session

Provide feedback and insights on learner engagement and session flow

What You Bring

Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)

Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups

Positive, flexible attitude and genuine passion for helping people grow

Based in or near Philadelphia, PA , with ability to deliver 1–2 in-person sessions per month

Why Partner with Infopro Learning

Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.

If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.

Apply now to join our freelance facilitator network!