Talent.com
Technical Service Assistant
Technical Service AssistantSteadfast Employment • Ridgeland, MS, US
Technical Service Assistant

Technical Service Assistant

Steadfast Employment • Ridgeland, MS, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Job Overview :

The  Technical Service Assistant  supports the Service Department by managing product returns, performing assessments and repairs, and ensuring returned units are accurately processed and restored when appropriate. This position also serves as a first point of contact for inbound calls from customers, dealers, representatives, and service technicians, addressing technical questions, parts requests, and general inquiries. In addition, the role may provide cross-departmental support, including production and shipping, to meet business needs.

Key Responsibilities :

  • Receive, check in, and catalog all returned products.
  • Inspect and refurbish returned units to restore them to sellable condition.
  • Perform evaluations and repairs for units submitted under warranty.
  • Answer, document, and resolve inbound calls regarding technical support, parts, and general service inquiries.
  • Collaborate with other departments to support production, shipping, and service needs.
  • Utilize software tools to track, report, and manage service activities (experience with Microsoft Outlook, Excel, Word a plus)
  • Perform additional duties as assigned.

Qualifications :

  • Technical aptitude with mechanical and / or electrical troubleshooting preferred.
  • Strong organizational and problem-solving skills.
  • Effective communication skills for customer and internal support.
  • Proficiency with Microsoft Office Suite; familiarity with CSI 10.0 a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.

    • Work Schedule :

    Monday – Friday, 8 : 00 AM – 5 : 00 PM (or as scheduled).

    Job Type : Full-time

    Benefits : 401(k)

  • Dental insurance
  • Health insurance
  • Life insurance
  • Referral program
  • Vision insurance

    • Education :

  • High school or equivalent (Required)

    • Experience :

  • Mechanical knowledge : 1 year (Preferred)
  • Customer service : 2 years (Required)
  • Microsoft Office : 1 year (Required)
    • serp_jobs.job_alerts.create_a_job

    Technical Assistant • Ridgeland, MS, US

    Job_description.internal_linking.related_jobs
    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Metalcraft of Mayville Careers • Brandon, Mississippi, US
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Technical / Field Service Technician - (ND, SD, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (OK and AR Territory)

    Technical / Field Service Technician - (OK and AR Territory)

    Metalcraft of Mayville, Inc • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Technical / Field Service Technician - (OK and AR Territory).The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class tech...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Physical Therapist and Physical Therapy Assistant

    Physical Therapist and Physical Therapy Assistant

    Tri Therapy • Pearl, MS, US
    serp_jobs.job_card.full_time
    Are you passionate about empowering individuals to regain mobility, independence, and overall wellness? If so, we have an exciting opportunity for you!. At Tri Therapy, we believe in making a differ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    Metalcraft of Mayville, Inc • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Reporting to the Regional Distribution Center Manager for Scag Power Equipment in our Brandon, Mississippi office, this employee will be working with our SCAG customers and dealers, and maintaining...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Metalcraft of Mayville, Inc • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory).The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Automotive Assistant & Service Managers

    Automotive Assistant & Service Managers

    Mavis Tire Supply • Flowood, Mississippi, USA
    serp_jobs.job_card.full_time
    Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers.Put your career into high gear with Mavis Tires & Brakes at Discount Prices!.Were looking for full-time...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted
    Admin Support Assistant IV

    Admin Support Assistant IV

    State of Mississippi • Flowood, MS, United States
    serp_jobs.job_card.full_time
    Admin Support Assistant IV in 25 - HINDS COUNTY, MS.Location : 25 - HINDS COUNTY, MS.Job Number : 9025-0552-20251121HS.Agency Minimum Salary : $28,542. Closing Date : 12 / 2 / 2025 at 11 : 59 PM Central Time ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CCTV and Access Control Technician - Division 28

    CCTV and Access Control Technician - Division 28

    CyberCoders • Pearl, MS, United States
    serp_jobs.job_card.full_time
    CCTV and Access Control Technician.We are seeking a skilled CCTV and Access Control Technician to join our team.The ideal candidate will be responsible for the installation, maintenance, and troubl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Metalcraft • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Metalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity Technical / Field Servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Metalcraft of Mayville • Brandon, Mississippi, US
    serp_jobs.job_card.full_time
    Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / v...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

    Metalcraft of Mayville • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Technical / Field Service Technician - (ND, SD, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Metalcraft of Mayville, Inc • Brandon, MS, United States
    serp_jobs.job_card.full_time
    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory).The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Tier 1 Tech Support Technician

    Tier 1 Tech Support Technician

    John Staurulakis (jsitel.com) • Madison, Mississippi, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    JSI invites you to join our team as a.Tier 1 Tech Support Technician.As a Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investiga...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Technical / Field Service Technician - (OK and AR Territory)

    Technical / Field Service Technician - (OK and AR Territory)

    Metalcraft of Mayville Careers • Brandon, Mississippi, US
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Technical / Field Service Technician - (OK and A...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Technical / Field Service Technician - (MT, WY, ID, UT, CO, NM Territory)

    Metalcraft of Mayville Careers • Brandon, Mississippi, US
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Technical / Field Service Technician - (MT, WY, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical / Field Service Technician - (OK and AR Territory)

    Technical / Field Service Technician - (OK and AR Territory)

    Metalcraft of Mayville • Brandon, Mississippi, US
    serp_jobs.job_card.full_time
    Please make sure you read the following details carefully before making any applications.Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Support Specialist

    Technical Support Specialist

    Metalcraft of Mayville • Brandon, Mississippi, United States, 39042
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Reporting to the Regional Distribution Center Ma...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Support Specialist (TSC)-Kuwait

    Customer Support Specialist (TSC)-Kuwait

    Vertex Limited • Madison, MS, United States
    serp_jobs.job_card.full_time
    Training Support Center (TSC) Customer Support Specialist.V2X (Vertex GTS) has a requirement for a Training Support Center (TSC) Customer Support Specialist to serve as a customer liaison and servi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted