Technical Support Specialist

Pay : $23.00 per hour - $25.00 per hour

This role is onsite in Syracuse, NY.

Summary :

The Support Specialist will be the first level of support for end-user applications, PC’s and handhelds. Applications include Vending Management, Accounting, Intranet, and Email. This position will field phone calls, handle or expedite support tickets submitted on the support portal and configure and maintain PCs, and handhelds. The Support Specialist will need a blend of customer empathy, computer and networking knowledge, a sense of urgency and tenacity to accomplish the goals of this position. The Support Specialist will need to be able to develop good working relationships with end-users in the Corporate Office and with users in the field via phone and email. The ability to provide leadership by example to end-users on acceptable use of company equipment is very important.

Responsibilities :

• Troubleshoot common computer, software and handheld problems working independently as well as with IT team members.
• Escalate complex problems to appropriate IT staff members as necessary
• Configure and ship replacement PC’s, printers, peripherals and handhelds for deployment to Corporate Offices and client locations.
• Respond to end-user problems and questions in a timely, concerned and professional manner
• Communicate resolutions / solutions to end-user in a decisive yet tactful manner which instills confidence in end-user of the Support Specialists knowledge
• Document issues and resolutions on the Support Portal as necessary
• Develop end-user and IT training materials and documentation as requested
• Track inventory of hardware issued and received using the support management software
• Pack and ship equipment to remote locations
• Install and configure supported applications
• Deliver and install workstations to end users both in person and remotely as required.
• Remove viruses and spyware from infected workstations
• Participate in upgrade testing, execution and development of net change documentation for end-users
• Setup user access to corporate software and Intranet applications by working with the Controller
• Keep the Help Desk Manager informed of your progress and aware of any unusual situations or areas of concern

Qualifications :

About Us :

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.

As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employee more than 2,000 employees.

American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.

We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.

We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.

American Food & Vending Offers :

American Food & Vending is an Equal Opportunity Employer.

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