Website Operations Manager

Title - Website Operations Manager

Location- Campus Drive, Parsippany, NJ || Hybrid

Requirements : ESSENTIAL DUTIES

Drive technical Search Engine Optimization efforts to ensure the website is optimized and properly set up to drive organic traffic

Partner with the business analyst to define and write detailed user requirements for the development team

Review and test functionality against requirements prior to new features being published

Collaborate with the engineering team to plan and manage sprint capacity and overall cadence ensuring efficient continuous delivery of web materials

Define product roadmap and delivery calendar from what is acceptable as a minimum viable product with ongoing enhancements and refinements

Identify data driven decisions through analytics and testing.

Maintain and optimize a web governance structure of alerts, prioritizing service ticket requests, continuous monitoring and troubleshooting to minimize errors and downtime .

QUALIFICATIONS

Strong communication skills and ability to coordinate projects cross functionally

The ideal candidate has a balanced mix of technical skills and business acumen with a customer first mindset on how users behave within a digital experience with proven results

Experience working with enterprise web CMS platforms is required; experience with Sitecore is a plus

Working knowledge of managing content and configurations for new functional features across lower environments UAT through to live production on site

Experience with Google Analytics 4 to inform decisions is strongly preferred.

Experience managing website language translation, chatbot implementation, customer reviews integration, personalization features, and site optimization strategies across both product and services strongly preferred

Solid understanding of Agile development practices and forums (e.g. Scrum, Sprint Delivery, backlog grooming management

EDUCATION and ADDITIONAL EXPERIENCE

Bachelor's Degree required; MBA or relevant Master’s Degree preferred

5-8 years of experience in leading / managing website development in a large cross functional team environment

Exceptional ability to co-create and work collectively with various business leaders and key stakeholders

Excellent oral and written communication skills, including the ability to organize, conceptually interpret and clearly communicate material developed collaboratively via the input of multiple parties; translate complexity into actionable actionable plans