Tier 2 Network Support Engineer – Peplink SD-WAN
West Networks LLC3919 newberry road, FL, usjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHands-on experience with SD-WAN technologies, especially Peplink. Familiarity with enterprise networking environments. Strong understanding of the OSI model and networking fundamentals. CompTIA Security+ Linux+ Peplink Certified Associate (PCA) Excellent problem-solving and communication skills. Salary : $65,000 – $75,000 annually Profit Sharing Health Insurance Training provided for required certifications if not already held. On-site position at our Gainesville, FL office.
About the Role
West Networks LLC, an enterprise leader in SD-WAN solutions and a Peplink Platinum Partner, is seeking a Tier 2 Network Support Engineer to join our team. This role focuses on troubleshooting and supporting Peplink SD-WAN deployments and related infrastructure. You’ll work closely with enterprise clients to resolve complex networking issues and occasionally assist with systems and server troubleshooting.
Key Responsibilities
- Provide Tier 2 technical support for Peplink SD-WAN solutions and related infrastructure.
- Diagnose and resolve network connectivity issues, including WAN, LAN, and VPN configurations.
- Assist with troubleshooting Linux-based systems and servers as needed.
- Collaborate with Tier 1 support and escalate issues when necessary.
- Document solutions and contribute to internal knowledge base.
Preferred Experience
Requirements
Required Skills & Certifications
Certifications (or willingness to obtain with provided training) :
CompTIA Network+
Benefits
Compensation & Benefits
Work Environment
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Network Engineer • 3919 newberry road, FL, us