Remote or Office Member Service Representative

We are seeking a dedicated and personable Member Service Representative to join our team either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members ensuring their needs are met with professionalism and care. If you excel at communication problem-solving and building positive relationships this opportunity offers a rewarding environment to make a meaningful impact.

Key Objectives

As a Member Service Representative your primary goal will be to provide timely accurate and courteous assistance to members. You will serve as a key point of contact addressing inquiries resolving concerns and supporting members through various service channels.

Responsibilities

• Respond promptly and professionally to member inquiries via phone email chat or in-person.
• Assist members with account management product information and service requests.
• Identify and resolve member issues efficiently while maintaining a positive experience.
• Document interactions and maintain accurate records in the customer management system.
• Collaborate with internal teams to escalate and resolve complex concerns.
• Stay informed about company products services policies and procedures.
• Contribute to continuous improvement initiatives by providing member feedback and insights.

Qualifications

Benefits

Required Experience :

Senior IC

Key Skills

Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 28