Manager AI Operations

Manager AI Operations

Location : Bethpage, NY, US, 11714 Plano, TX, US

Brand : Optimum

Requisition # : 9373

Are you looking to optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people, and the connections we make in every community.

If you are resourceful, collaborative, team-oriented, and passionate about delivering consistent excellence, Optimum is the company for you!

Job Summary

We are seeking a highly experienced and innovative Manager, AIOps to lead the design, implementation, and continuous improvement of AI-driven operations platform across our telecommunications infrastructure. The ideal candidate will have a strong background in Telecom or Technology with proven expertise in Automation, Network Operations, IT systems, and Low Code / No Code platforms. This role plays a critical part in driving operational efficiency, reducing incidents, increasing automation, and enhancing customer experience through intelligent operations.

Responsibilities

• Lead the AIOps Strategy : Develop and execute the AIOps roadmap in alignment with the company's automation and digital transformation goals.
• Deploy and own a new AIOps Platform in the Optimum environment, fully integrate it per network, architecture, and security standards, develop use cases and work with stakeholders and partners to implement them. Work with NOC and internal stakeholders to drive significant improvements in alarm correlation, mean time to know, and other key performance metrics.
• Automation & Optimization : Design and deploy AI / ML-based solutions to automate operational workflows in Network and IT environments.
• Cross-Functional Leadership : Collaborate with Network Engineering, IT, DevOps, and Service Assurance teams to identify operational pain points and implement proactive solutions.
• Low Code / No Code Platforms : Leverage LCNC platforms to enable rapid solution development and empower non-technical teams to automate processes.
• Incident Management : Drive intelligent alerting, root cause analysis, and self-healing mechanisms to reduce MTTR (Mean Time to Repair) and incident volumes.
• Performance Monitoring : Integrate monitoring tools and AI engines to provide real-time visibility and predictive analytics for network and IT systems.
• Vendor & Tool Selection : Evaluate, select, and manage tools and vendors for AIOps implementations and automation initiatives.
• Team Development : Manage and mentor a team of engineers and developers, fostering a culture of innovation, accountability, and continuous learning.

Qualifications

Deep understanding of network infrastructure, cloud platforms, and ITSM tools

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.