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Experienced Customer Service Agent

Experienced Customer Service Agent

Service LegendsDes Moines, Iowa, USA
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Are you frustrated with your company treating YOU and every Customer as just another number

Are you tired of your boss yapping about customer focus then flippin a 180 and griping at you for spending too much time on the phones

Do you have a secret competitiveness under the hood but youre surrounded by people that .... JUST... DONT.... CARE...

Imagine a world where your performance is recognized and valued for creating raving fans.... ONE Client at a Time !

If you answered yes hold the phone! We need to talk.

Are You the Next Legend

This IS NOT your average call center where everythings a statistic ... and youre stuck on some dead-end career path. Our client care team is so crucial to Service Legends success we literally call it The Mission Control Team.

For sure we are wildly passionate about developing your career AND we will invest equally in your personal development because... your dreams matter here! You will be welcomed into the happiest bubble on Earth where every day you get to do whatever it takes to have each client say WOW I Love those Guys!

Who We Are

Trust us youve never worked at a place like Service Legends. To say were just a home services company doesnt do us justice. We have a reputation for hiring great team members and giving them the tools training encouragement and opportunities to become LEGENDARY .

Whats it like to Work at Service Legends

Were fun quirky ambitious driven and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow we grow. We believe personal and professional growth are equally as important as business growth and well be encouraging it at every step. Its also an integral part of your job. Thats why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Essential Job Functions

  • Receive incoming service and maintenance calls from clients
  • Build rapport with all clients over the phone text and / or email
  • Schedule club member visits as directed
  • Build value with current club members to maintain renewal rate
  • Perform outbound calls to club members
  • Accurately build service-related calls
  • When directed prepare and complete written client communications
  • Demonstrate accuracy and thoroughness in all aspects of position
  • Show ability to make timely decisions in the best interest of the client and company
  • Enter order information including updating of client accounts telephone and contact numbers

Essential Job Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications :

High School diploma or equivalent

  • 2 years of customer service experience
  • Must have excellent phone etiquette and have the ability to manage multiple lines in a professional and positive manner
  • Proven track record of consistent results in a customer service environment
  • Average attention to detail
  • Computer Skills : Must be proficient in learning CRM software
  • Language Skills : Ability to read and comprehend simple instructions short correspondence and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one with clients and other team members of the organization; Must be able to read write speak and comprehend English. Understanding of body language and the impacts of excellent tone and inflection.

    • Preferred Qualifications :

    Experience with a position that is 70% phone time and taking 50 inbound calls per day

  • Bilingual increased compensation
  • CRM software experience
  • Retail home services customer service experience

    • Compensation & Hours

    Starting wage of $18.00 - $23.00 per hour (DOE)

  • Hours : 8 : 00 a.m. - 5 : 00 p.m.
  • Location : In-office
  • Days : Monday - Friday

    • The Goodies

    As well as very competitive salaries we offer you a comprehensive package of benefits that adds real value. When you are with us youll be rewarded in many ways and not just through your salary. Our attractive package of benefits is designed to offer you reassurance security and lots of flexibility. Service Legends provided benefits for full-time team members include the following :

  • Insurance : We have industry leading Medical Vision & Dental Insurance that you wont find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
  • Time Off : We offer a generous time off package that includes up to 5 weeks of PTO and we recognize 8 paid holidays.
  • Wellness : Our employees are our #1 asset and we want to make sure YOU are taken care of mentally physically and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
  • Why We Are Better : We want you to grow personally and professionally so we offer a 401k option with a 4% match along with educational resources to grow you professionally. We love to promote from within so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses spiffs and rewards.

    • It is the policy of Service Legends Inc. not to discriminate based on race creed color sexual orientation gender identity national origin sex disability religion or age in its programs or employment practices.

    Required Experience :

    Senior IC

    Key Skills

    Corporate,Lighting,Marketing & Advertising,Back Office

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 18 - 23

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    Customer Service Agent • Des Moines, Iowa, USA