Test Center Administrator (Prometric)

Sylvan Learning - Southern CADiamond Bar, CA, US

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Job Description

Prometric is the recognized global leader in technology-enabled assessment services, providing Internet and computer-based testing solutions. If offers a fully integrated testing system that includes test development, test delivery and data management capabilities. On behalf of 600 current clients in the academic, professional, government, corporate and information technology markets, Prometric develops and / or delivers assessments through a global network of testing centers in 132 countries as well as direct to candidate via the Web.

The Test Center Administrator works in a faced paced professional Test Center setting to ensure the integrity of our testing services by proctoring and controlling the computer based test center environment. This will include greeting candidates, verifying candidate identification, monitoring the examination process and maintaining Prometric policies and guidelines. The Test Center Administrator will uphold Prometric standard for integrity by providing clients with a secure and clean testing location that enables our clients to pursue their testing needs in a controlled and comfortable environment.

Responsibilities :

Controlling test area by maintaining a working knowledge of policies, practices and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, collect candidates biometric information (collect fingerprints)
Monitor candidates as they complete their exam
Resolve candidate issues or report them to the appropriate supervisor
Protect security of all computer software in Test Center environment
Report any occurrences which fall outside company guidelines to corporate management
Manage incidents of unacceptable identification or authorization on behalf of clients
Manage misconduct such as security breaches or inappropriate conduct of candidates
Reboot computer servers and reset passwords when necessary
Ensure test center environment is maintained to ensure a safe and comfortable testing experience

Experience and Skills :

High School Diploma required, college experience preferred

One to two years of customer service experience

Ability to read and interpret documents such as operational and maintenance instructions

Ability to write detailed reports and correspondence

Exposure to Microsoft windows based computer applications

Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring

Experience using internet browser

Available Shifts

Monday thru Sunday 7-12 : 45 and 12 : 30-6

Must be willing to work on the weekends.

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Center Administrator • Diamond Bar, CA, US