Account Manager

JOB DESCRIPTION

Account Manager (Western Canada)

Reports To

Regional Manager, Customer Experience

Location

Sysco Canada

Type

Full Time Permanent

Closing Date

October 31, 2025

Salary Range /

Hourly Rate

$45,916 - $95,475

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit or follow us @SyscoCanada at ; or

For a full list of opportunities, visit

Role :

This role supports Corporate Multi-Unit (CMU) or Healthcare & Senior Living business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Role Responsibilities :

• Manages assigned customers / concepts and handles last mile activities to ensure customer receives product timely and accurately.
• Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
• Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased / decreased inventory pulls and plans for slow moving / dead inventory.
• Communicates with customers to advise of bid changes and pricing inaccuracies.
• Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
• Identifies operational inefficiencies by balancing work week, limiting same day / off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
• Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
• Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
• Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
• Utilizes CRM tool (Sysco 360) as communication and measurement tool.
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications / Skills / Job Requirements (About you) :

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca / careers

Connecting the world to share food and care for one another

Delivering success for our customers through industry-leading people, products and solutions

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy :

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

Account Manager (Western Canada)

Reports To

Regional Manager, Customer Experience

Location

Sysco Canada

Type

Full Time Permanent

Closing Date

October 31, 2025

Salary Range /

Hourly Rate

$45,916 - $95,475

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit or follow us @SyscoCanada at ; or

For a full list of opportunities, visit

Role :

This role supports Corporate Multi-Unit (CMU) or Healthcare & Senior Living business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.

Role Responsibilities :

Qualifications / Skills / Job Requirements (About you) :

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca / careers

Connecting the world to share food and care for one another

Delivering success for our customers through industry-leading people, products and solutions

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy :

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

Gestionnaire de comptes ( Ouest canadien)

Supérieur immédiat

Chef régional, expérience client

Emplacement

Sysco Canada

Type

Temps plein, permanent

Date de clôture

31 octobre 2025

Échelle salariale /

Taux horaire

45 916 $ - 95 475 $

Aperçu de l’entreprise

Sysco a comme raison d’être de tisser des liens à l’échelle mondiale pour partager les ressources alimentaires et s’entraider. Sysco est au cœur de l’alimentation et du service et a comme objectif de livrer les aliments les plus frais et les idées les plus novatrices aux restaurants, aux établissements de santé, d’enseignement et d’hébergement, ainsi qu’aux autres clients qui préparent des repas à l’extérieur de la maison. Nos clients peuvent compter sur nous pour offrir des produits et des solutions adaptés à leurs besoins, puisque Sysco est chef de file mondial et se trouve au cœur de l’innovation en matière d’approvisionnement, de livraison, de cuisine et plus encore.

Comptant plus de 57 000 employés et possédant une flotte de plus de 13 000 véhicules, Sysco exploite environ 326 installations de distribution dans le monde et dessert plus de 625 000 emplacements clients. Pour l’année financière 2022 qui s’est terminée le 2 juillet 2022, l’entreprise a généré des ventes de plus de 68 milliards USD.

Sysco, l’un des meilleurs employeurs au Canada en 2023 selon Forbes, se consacre à ses objectifs mondiaux en matière de responsabilité sociale d’entreprise et à la création d’un milieu de travail diversifié et inclusif. Nous offrons à nos collègues l’occasion de s’épanouir sur le plan personnel et professionnel, de contribuer au succès d’une entreprise dynamique et de servir les autres d’une manière qui dépasse leurs attentes.

Sysco est plus qu’un simple endroit où travailler. Notre passion pour la nourriture et nos clients nous a permis de devenir le chef de file de notre secteur. Pour rester au sommet, nous continuerons à voir grand, à travailler plus fort et à ne jamais abandonner. Êtes-vous prêt à contribuer à notre succès?

Pour en savoir plus, visitez le ou suivez-nous @SyscoCanada sur , ou

Visitez le pour voir toutes nos offres d’emploi

Sommaire du poste  :

Le titulaire de ce poste soutient les clients à emplacements multiples et les clients des soins de santé et résidences pour aînés en gérant la relation avec les clients au niveau local, le tout dans le but d’améliorer l’expérience client. La personne occupant ce poste est responsable d’établir des relations avec les nouveaux comptes et les comptes existants. L’objectif est d’offrir un excellent soutien aux clients de Sysco et d’assurer la résolution des problèmes du « dernier kilomètre ».

Responsabilités du poste  :

Qualifications / Compétences / Exigences du poste (ce que vous possédez)  :

Les candidats internes peuvent postuler par l’entremise du Centre de carrières de votre portail des RH  / ADP Workforce Now.

Les candidats externes doivent soumettre leur lettre de présentation et leur curriculum vitæ à la page www.sysco.ca / careers.

Tisser des liens à l’échelle mondiale pour partager les ressources alimentaires et s’entraider.

Assurer le succès de nos clients grâce à des gens, des produits et des solutions de pointe.

Ensemble, nous définissons l’avenir des services alimentaires et de la chaîne d’approvisionnement.

Sysco s’engage à assurer l’équité en matière d’accès à l’emploi. Des mesures d’adaptation sont disponibles sur demande pour les candidats souffrant de handicaps.

Voici un échantillon des nombreux avantages dont bénéficient les collègues de Sysco  :

Des avantages sociaux variables complets, y compris  : soins médicaux et dentaires, allocations de dépenses en soins de santé et bien-être

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Company Overview Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?For more information, visit www.sysco.ca or follow us at or Our Purpose : Connecting the world to share food and care for one anotherOur Mission : Delivering success for our customers through industry-leading people, products and solutionsOur Identity : Together we define our future of foodservice and supply chainHere’s a sample of the many benefits Sysco colleagues enjoy : Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.