Talent.com
Coach Operations Manager
Coach Operations ManagerMento • Augusta, GA, US
serp_jobs.error_messages.no_longer_accepting
Coach Operations Manager

Coach Operations Manager

Mento • Augusta, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Coach Operations Manager

Mento is a human and AI coaching company with the mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact.

We're empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises.

About The Role

We're seeking a strategic operator to manage the lifecycle of our coaching community while driving operational excellence across our cross-functional coaching team. As the Coach Operations Manager, you'll build lasting relationships with our 1099 contract coaches, support their Mento journey, and implement initiatives that enhance both coach and member experiences while aligning with organizational goals.

Key Responsibilities :

Coach Support & Resources

  • Serve as the primary point of contact for coach inquiries regarding Mento tools, member questions, logistics, and schedules
  • Maintain and develop coach community resources
  • Communicate strategic information about members and partners to drive coach success

Operations & Process Management

  • Own the operational processes for coach onboarding, offboarding, and transitions
  • Coordinate training schedules and logistics to optimize participation
  • Design and implement scalable processes that enhance efficiency

    • Talent Acquisition & Development

  • Oversee recruiting operations, adapting AI technologies to establish efficient processes
  • Interview candidates to assess on culture fit, capacity, and growth mindset
  • Create an always on candidate pipeline while prioritizing forecasted coach needs
  • Partner with the Head of Coaching to develop scalable training formats to alleviate facilitation constraints and coach candidate availability

    • Performance Analytics

  • Organize and monitor coach performance metrics
  • Use data storytelling to demonstrate impact and inform strategic decisions
  • Implement feedback loops with the coach community

    • Strategic Leadership

  • Act as a thought partner in driving the coaching business forward
  • Identify, implement, and measure key initiatives to improve coach experience & NPS
  • Collaborate cross-functionally to influence roadmap priorities
  • Represent the coach perspective in product and process decisions

    • Qualifications :

    Experience & Education

  • 7+ years experience in operations management, leadership development, or talent recruiting
  • Bachelor's degree in relevant field; advanced degree a plus
  • Experience successfully building relationships in a business environment
  • Startup experience preferred

    • Skills & Competencies

  • Exceptional organizational abilities with high attention to detail
  • Strong communication skills with ability to navigate cross-functional collaboration
  • Strategic planning and execution capabilities
  • Analytical mindset with data-driven approach
  • Problem-solving abilities with a solutions orientation approach
  • Growth mindset with focus on continuous improvement

    • Technical Proficiencies

  • Excitement & experience working with LLMs & AI to drive innovation
  • Familiarity with CRMs and project management tools (Hubspot experience a plus)
  • Proficient in all G-Suite tools

    • Why Work with Us?

  • This is a unique opportunity to build an impactful, meaningful brand in a rapidly changing category directly alongside the Co-CEO.
  • We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento.
  • You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together.
  • We work hard to foster a workplace built around trust, respect, collaboration, and having fun.
  • We are a highly collaborative work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. We operate in a fast-paced environment where ideas, experimentation, and execution matter equally. This is a unique opportunity to join an early-stage, mission-driven team.
  • We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you.

    • Other benefits and perks include :

    San Francisco Bay Area and LA Offices : we offer a hybrid work model in a collaborative office environment for SF Bay Area or LA based employees

    Competitive salary and equity

    Medical, dental, vision, and a 401k plan

    Unlimited vacation (We actually mean this! it's important to keep yourself fresh)

    Access to your own Mento Coach

    Commuter benefits for Bay Area transportation

    serp_jobs.job_alerts.create_a_job

    Operation Manager • Augusta, GA, US

    Job_description.internal_linking.related_jobs
    Management Training Program

    Management Training Program

    Express Oil Change & Tire Engineers • North Augusta, South Carolina, USA
    serp_jobs.job_card.full_time
    At Express Oil Change & Tire Engineers we are actively seeking top level hands-on management candidates with a desire to grow into . As a Manager in Training candidates will complete all le...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    AlliedTravelNetwork • Waynesboro, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelNetwork is working with CompHealth to find a qualified Physical Therapist (PT) in Waynesboro, Georgia, 30830!. CompHealth services are always free to you.Let us do the heavy lifting and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    CompHealth • Waynesboro, GA, US
    serp_jobs.job_card.full_time
    CompHealth services are always free to you.Let us do the heavy lifting and handle the headache of credentialing, travel, housing, and so much more. With the premier staffing agency as your champion,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Manager, Masters Hospitality

    Senior Manager, Masters Hospitality

    Augusta National Golf Club • Augusta, GA, US
    serp_jobs.job_card.full_time
    Senior Manager, Masters Hospitality.Reporting to the Director of Hospitality, the Senior Manager, Masters Hospitality oversees the Official Masters Hospitality (OMH) program to deliver world-class ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Remote Lodging Managers (Accommodation and Food Services) - AI Trainer ($90-$150 per hour)

    Mercor • Augusta, Georgia, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Mercor is recruiting • •Lodging Managers who work in the Accommodation and Food Services • • as independent contractors working on a research project • •for one of the world’s top AI companies.This pro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Recruiting Manager, Sourcing

    Recruiting Manager, Sourcing

    Headway • Augusta, GA, US
    serp_jobs.job_card.full_time
    Headway's mission is a big one to build a new mental health care system everyone can access.We've built technology that helps people find great therapists with the first software-enabled national ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Occupational Therapist (OT) in Carrollton, GA

    Travel Occupational Therapist (OT) in Carrollton, GA

    AMN Healthcare Allied • Augusta, Georgia, US
    serp_jobs.job_card.full_time
    Job Description & Requirements.Occupational Therapist - Acute - (OT - Acute) .OT needed for perm placement with an asap start in Carrollton, GA with an asap start date.Must be GA licensed and h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Recovery Coach

    Recovery Coach

    Chill N Out Clearwater • Clearwater, South Carolina, USA
    serp_jobs.job_card.part_time
    Chill N Out Clearwater Recovery Coach Job Description.Chill N Out Clearwater is not your average wellness studio were on a mission to make real recovery accessible to everyone.We use top-tier equ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Manager in Training- CS / Sales

    Remote Manager in Training- CS / Sales

    Global Elite • Augusta, GA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Manager in Training- CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere!.Are you an experienced and motivated individual looking to elevate your career in customer service and sa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of HR Operations Corp. Functions and Call Center Operations

    Director of HR Operations Corp. Functions and Call Center Operations

    PODS • Clearwater, South Carolina, USA
    serp_jobs.job_card.full_time
    At PODS (Portable On Demand Storage) we dont just lead the moving and storage industry we redefined it.Since 1998 weve empowered customers across the U. Canada with flexible portable solutions that ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Nurse RN - Director of Nursing - $2,146 to $2,346 per week in Waynesboro, GA

    Travel Nurse RN - Director of Nursing - $2,146 to $2,346 per week in Waynesboro, GA

    TravelNurseSource • Waynesboro, GA, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Ventura MedStaff to find a qualified DON RN in Waynesboro, Georgia, 30830!.Are you ready to take your Travel career to the next level? See places you have not see...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Manager, HCANewRemote - United States

    Operations Manager, HCANewRemote - United States

    Datavant • Augusta, GA, US
    serp_jobs.job_card.full_time
    We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal E...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Management Reporting Professional

    Management Reporting Professional

    Siemens Healthineers • Augusta, GA, US
    serp_jobs.job_card.full_time
    Join us in pioneering breakthroughs in healthcare.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comf...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Amazing Athletes Youth Sports Coach - Augusta, GA

    Amazing Athletes Youth Sports Coach - Augusta, GA

    Amazing Athletes • Augusta, GA, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Top pay, work in the community, and impact children’s lives.Would you like to earn above-average pay while staying active and promoting life skills through sports? We offer training on the job, a f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Augusta, Georgia
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Acquisition Growth Leader

    Acquisition Growth Leader

    Georgia Staffing • Augusta, GA, US
    serp_jobs.job_card.full_time
    Cherry Bekaert delivers innovative advisory, assurance, and tax services to clients.We foster a collaborative environment focused on enabling career growth and continuous professional development.O...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Waynesboro, GA

    AlliedTravelCareers • Waynesboro, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Waynesboro, Georgia, 30830!. CompHealth services are always free to you.Let us do the heavy lifting and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Growth Account ManagerUS - Remote

    Growth Account ManagerUS - Remote

    Elite Technology • Augusta, GA, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Elite Technology is a leading, independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility acros...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted