Technical Support Engineer

At Kixie, we're on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.

Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member's contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

We're looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries - APIs, webhooks, firewalls, error logs, and bug replication. You'll be the go-to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you're a self-starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we'd love to chat.

Responsibilities

• Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution.
• Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary.
• Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights.
• Create and maintain support documentation, FAQs, and learning resources to scale customer enablement.
• Lead customer trainings, screen shares, and workshops to drive adoption and success.
• Identify recurring issues, trends, and feature requests to inform product improvements.
• Help improve internal support processes and automation for greater efficiency and consistency.

Requirements

Benefits and Perks

$68,000 - $75,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.