Director, Environmental Services

Director, Environmental Services

Drives the evaluation and adoption of new products based on the latest environmental trends and regulatory requirements. Oversees and strategizes processes to maintain inventory supplies with established par levels and facilitates committees to align departmental activities. Enforcing processes to ensure documentation, staff training, and labor relations activities comply with governing agencies regulations and standards. Oversees the daily activities of the department, including using advanced quality improvement knowledge to implement and drive initiatives to decrease cost and increase service levels, sponsoring unit-based teams, and driving effective operations by ensuring work techniques, quality assurance standards, and department policies and procedures are adhered to. Ensures facilities are maintained in a safe, clean, and operationally effective condition by developing operational programs, setting inspection priorities and resolving issues, and allocating resources and equipment to facilitate inspections. Supports resource planning and forecasting by leveraging staffing software to develop hiring strategies, overseeing and directing training and development, and developing the department budget. Supports and encourages workplace safety by implementing and ensuring utilization of processes and tools to eliminate injuries, overseeing complex safety investigations, and reporting safety trends.

Essential Responsibilities :

Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement.

Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs.

Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams.

Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives.

Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.

Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and / or services meet member requirements and expectations while aligning with organizational strategies.

Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues.

Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources.

Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.

Ensures clean and sanitary facilities (e.g., offices, restrooms, conference rooms, lobbies, elevators, parking lots) by : developing and implementing operational programs to ensure buildings are maintained in a safe, clean and operationally effective condition; directing all the daily operations of the entire department (e.g., cleaning and sanitizing responsibilities); setting general and formal inspection (e.g., ATP, glow gel, UV-light) priorities, reporting on inspection results, and resolving any issues that arise; and allocating resources and equipment to facilitate area inspections with assigned environmental services personnel, to ensure compliance with infection prevention program.

Maintains environmental services equipment and supplies by : driving new product evaluation and implementation in accordance with the latest environmental trends, products, and regulatory requirements; championing the adoption of new environmental trends, products, and regulatory requirements to deliver efficient and effective environmental services; overseeing and strategizing processes to ensure maintenance of inventory supplies with established par levels; and communicating and coordinating department activities with those of other departments by facilitating medical center, Local Market, and regional committees (e.g., peer groups, safety, disaster, infection control, interior design, and recycling committees).

Ensures legal and regulatory compliance by : shaping organizational policies and procedures in compliance with EVS departmental policies / procedures relative to Occupational Safety and Health Administration (OSHA), Department of Health Services (DHS), The Joint Commission, Center for Disease Control (CDC) guidelines, Center for Medicare and Medicaid Services (CMS), waste stream management and other governing agency regulations and standards; developing strategic initiatives and understanding the cost impact for the development, planning, and implementation of staff training programs and overseeing full program documentation and compliance; enforcing processes to ensure documentation (e.g., terminal cleaning logs, destruction manifest binders, yearly competencies) is complete, accurate, and readily available for surveyors; and directing all labor relations activities of the department, ensuring compliance with local contracts.

Ensures quality assurance and improves departmental processes by : overseeing the daily operations of the department; driving effective environmental services operations to ensure that work techniques, quality assurance standards, department policies and procedures and job specification are adhered to; leveraging advanced quality improvement knowledge to implement and drive strategic initiatives to decrease costs and increase service levels; strategizing and directing the implementation of best practices to generate new and innovative ideas to improve service and reduce costs; sponsoring unit-based teams (UBTs) to encourage collaborative relationships with union employees for projects, goals, and strategic initiatives; and guiding and overseeing department activities with those of other departments by attending and participating in Medical Center, Local Market and regional committees such as peer groups, safety, disaster, infection control, interior design and recycling committees.

Supports resource planning and forecasting by : implementing hiring strategies and leveraging staffing software to ensure staffing levels at each facility meet operational needs; overseeing, directing, and strategizing employee training and development to meet established performance standards, teamwork, and service criteria; and developing and recommending departmental operating budget and ensuring the department operates within the budget.

Supports workplace safety by : implementing and ensuring utilization of new processes and tools to eliminate injuries and increase workplace safety; collaborating with senior leaders to oversee complex safety investigations; and evaluating trends and reporting on workplace safety in weekly management meetings and supporting a culture of workplace safety amongst the department.

Minimum Qualifications :

Bachelors degree in directly related field AND minimum ten (10) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field OR Minimum thirteen (13) years of experience in Health Care, Hospitality, Environmental Services, or a directly related field.

Minimum three (3) years of experience managing operational or project budgets.

Minimum three (3) years of experience in a leadership role with direct reports.

Additional Requirements :

Knowledge, Skills, and Abilities (KSAs) : Business Process Improvement; Cost Optimization; Facilities Management / Operations; Written Communication; Compliance Management; Safety and Environmental Health Management; Execution excellence; Labor Economics, Contract, & Law; Employee Training; Interpersonal Skills; Delegation; Mentoring and Coaching; Computer Literacy; Accountability; Adaptability; Member Service; Compliance; Custodial Equipment Operation; Cleaning Equipment Maintenance; Cleaning Policies and Procedures; Cleaning Supplies and Chemicals; Floor Care; Inventory Control; Safety and Security Laws; Medical Waste Management; Medical Sanitation and Infection Control; Union Work Environment

Preferred Qualifications :

American Society for Health Care Environmental Services (ASHES), International Executive Housekeepers Association (IEHA), or Certified Health Care Environmental Services Professional (CHESP) Certification.

Five (5) years of experience in Health Care or another heavily regulated industry (e.g., Manufacturing).