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Lead Technician – Commercial Food Service Equipment
Lead Technician – Commercial Food Service EquipmentFAVORED MECHANICAL SOLUTIONS • New York, NY, US
Lead Technician – Commercial Food Service Equipment

Lead Technician – Commercial Food Service Equipment

FAVORED MECHANICAL SOLUTIONS • New York, NY, US
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Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview

We are seeking a highly skilled and experienced Lead Technician to join our commercial foodservice equipment service team (Hot and Cold Side). The Lead Technician will oversee technical operations in the field, ensure high-quality service delivery, provide mentorship to junior technicians, and serve as the primary point of contact for complex service calls. This role requires strong technical expertise, leadership ability, and a commitment to exceptional customer service. Must be able to travel between Long Island, NYC, NJ, Westchester and Rockland County.

Key Responsibilities

Technical Service & Repair

  • Diagnose, troubleshoot, and repair a wide range of commercial foodservice equipment, including ovens, fryers, grills, refrigeration units, dishwashers, steamers, and other cooking appliances.
  • Perform preventative maintenance and ensure all repairs meet company and manufacturer standards.
  • Lead on-site installation and start-up of new equipment.

    • Leadership & Mentorship

  • Provide guidance, training, and technical support to field technicians.
  • Conduct ride-alongs to ensure adherence to quality and safety standards.
  • Assist with onboarding and skill development for new team members.

    • Customer Service

  • Act as the primary point of contact for high-priority clients and escalated service issues.
  • Communicate effectively with customers, and management regarding repairs, timelines, and recommendations.
  • Ensure customer satisfaction by maintaining professionalism and service excellence.

    • Operational Support

  • Coordinate with the service manager to schedule and prioritize jobs.
  • Maintain accurate service records, parts usage, and work order documentation.
  • Assist with parts ordering and inventory control for field operations.

    • Safety & Compliance

  • Ensure all work is performed in compliance with OSHA, EPA, and manufacturer guidelines.
  • Promote a culture of safety among all team members.

    • Qualifications

    Experience : Minimum 5 years in commercial foodservice equipment repair; leadership or supervisory experience preferred.

    Technical Skills : Strong knowledge of electrical, gas, plumbing, and refrigeration systems related to commercial kitchen equipment.

    Certifications :

  • EPA Section 608 Refrigerant Certification (Required)
  • CFESA Certification (Preferred)

    • Other Requirements :

  • Valid driver’s license with clean driving record
  • Ability to lift 50+ lbs and work in various kitchen environments
  • Strong problem-solving and decision-making skills
  • Excellent communication and interpersonal skills

    • Benefits

  • Competitive salary with performance incentives
  • Company vehicle, phone, tablet, some tools and uniforms provided
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Ongoing training and certification opportunities

    • $100k - $130k / yr depending on their knowledge, experience, and leadership skills

    Flexible work from home options available.

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    Equipment Service Technician • New York, NY, US

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