INSURANCE ANALYST II - 43000875

Insurance Analyst II - 43000875

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Requisition No : 866193

Agency : Financial Services

Working Title : INSURANCE ANALYST II - 43000875

Pay Plan : Career Service

Position Number : 43000875

Salary : $51,000.00

Posting Closing Date : 12 / 12 / 2025

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INTERNAL AGENCY EMPLOYMENT OPPORTUNITY

DIVISION : CONSUMER SERVICES

BUREAU : CONSUMER ASSISTANCE

CITY : TALLAHASSEE

COUNTY : LEON

SPECIAL NOTES : This is an internal agency employment opportunity for current employees, including OPS, of the Department of Financial Services, the Office of Financial Regulation, and the Office of Insurance Regulation. A high school diploma or equivalent is required. Preferences : One (1) year working as an insurance representative, insurance agent or an insurance adjuster for an insurance agency or insurance company. A bachelor's degree or higher from an accredited college or university preferably with major course work in insurance or risk management. Experience with mediations or neutral evaluations. This advertisement is for multiple positions. Florida Department of Financial Services requires all employees who hold an insurance license or who have ownership in an insurance agency to place their license in a hold / abeyance status. This position requires a security background check, including fingerprint as a condition of employment. This position will start at the non-negotiable salary of $51,000.00 annually. Employees of the Department of Financial Services are paid on a monthly pay cycle. Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES : Skill in use of personal computers. Skill in use of Microsoft Word, Outlook and Excel. Ability to communicate effectively orally and in writing. Ability to review and retain legislation, rule chapters and Florida Statutes and apply the knowledge effectively. Ability to review and resolve insurance complaints from consumers and other parties. Ability to work well with others. Ability to plan, organize and coordinate work assignments.

Brief Description of Duties : This position handles Alternative Dispute Resolution Program requests including commercial residential mediation, automobile mediation, continuing care retirement community (CCRC) mediation, residential mediation, and sinkhole neutral evaluation. Applies research and problem-solving techniques in order to accomplish the objectives of the Alternative Dispute Resolution Programs. Answers questions received via incoming calls and email regarding the Alternative Dispute Resolution programs. Provides guidance to consumers regarding the mediation or neutral evaluation process by analyzing and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Assigns mediators and neutral evaluators for scheduling of conferences. Oversees compliance of Rules and Statutes by the mediators and evaluators. Ensures timely payment of administrative fees associated with the mediation program. Ensures timely follow-up on mediation survey responses provided by consumers and / or insurance companies. Prepares and sends written correspondence to the public and / or insurance company representatives or officials, and discusses files with attorneys, assignees, consumers, and insurance companies for the Alternative Dispute Resolution Programs. Provides insurance information and advice to the public, insurance agents, companies, adjusters and other parties as necessary. Participates in the Alternative Dispute Resolution Program team meetings in order to provide information, review updates, and discuss implementation of new legislation. Serves as a staff member for Automatic Call Distribution on the Alternative Dispute Resolution helpline. Assist walk-in consumers with requests related to the Alternative Dispute Resolution programs. Updates and maintains records in computer databases, provides reports, and performs special research assignments related to the Alternative Dispute Resolution and other Department programs. Performs other duties and responsibilities as assigned by Supervisor. The incumbent in this position is a member of the DFS disaster response team and in that capacity may be required, on short notice, to perform duties in support of disaster relief.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.