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Level 3 MSP IT Technician

Level 3 MSP IT Technician

TeamLogic ITPearland, TX, US
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Level 3 Managed IT Services Technician

We are seeking a skilled Level 3 Managed IT (Information Technology) Services (MSP) Technician to provide advanced IT support for small to medium-sized businesses. The ideal candidate will have strong technical expertise, problem-solving skills, and a commitment to exceptional customer service in a fast-paced IT environment.

Key Responsibilities

  • Provide advanced technical support for servers, networks, and software, resolving complex issues escalated from Level 1 / 2 technicians.
  • Design, implement, and manage secure, high-performance network solutions.
  • Perform system administration tasks, including maintenance, upgrades, backups, and compliance with industry standards.
  • Build strong client relationships through professional, timely support and tailored technology recommendations.
  • Lead IT projects, such as system migrations and network installations, coordinating with teams and vendors.
  • Maintain detailed documentation of client environments and mentor junior technicians.
  • Ensure compliance with data privacy and cybersecurity regulations, conducting regular audits.
  • Provide on-call emergency support, including after-hours and weekends, to minimize downtime.

Qualifications

  • 5+ years in IT support, with 2+ years in a Level 3 role; MSP experience preferred.
  • Bachelor's degree in IT, Computer Science, or related field (preferred); certifications like CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA a plus.
  • Expertise in Windows / Linux servers, virtualization (VMware, Hyper-V), and cloud platforms (Azure, AWS).
  • Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity practices.
  • Experience with RMM tools (e.g., NinjaRMM), ticketing systems (e.g., Autotask PSA), and documentation platforms (e.g., IT Glue).
  • Excellent problem-solving, project management, and communication skills.
  • Ability to work in a dynamic environment and collaborate effectively.

    • Work Environment

  • Hybrid role with onsite and remote work; occasional travel and valid driver's license required.
  • Flexible hours, including evenings / weekends for client emergencies.
  • Collaborative, fast-paced team culture focused on high-quality SMB support.

    • Benefits

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Generous PTO and holidays.
  • Professional development and certification reimbursement.
  • Flexible work options and supportive environment.

    • About Us : TeamLogic IT offers a dynamic, supportive workplace where your expertise drives impactful solutions for SMB clients. Join our team to tackle diverse projects, grow professionally, and collaborate with a nationwide network of technicians in a fast-evolving industry.

    Compensation : $75,000.00 - $100,000.00 per year

    Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

    If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

    We're Committed to a People First Culture

    Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

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    It Technician • Pearland, TX, US