Lead Coordinator / Administrative Assistant

Company Overview

At Airtron Heating & Air , in West Chester , OH , we are committed to providing top-tier heating, ventilation, and air conditioning (HVAC) services to our valued customers. We are seeking a dedicated Lead Coordinator / Admin to join our team. This is an essential role in ensuring that leads are followed up on, promptly, paperwork is submitted efficiently, and our operations run smoothly. If you're an organized, detail-oriented individual with strong communication skills and a knack for following up with leads, we want to hear from you!

Position Overview

As a Lead Coordinator / Admin , you will be responsible for managing and following up on both new and warm sales leads. Your role will focus on quickly and professionally reaching out to leads via outbound calls, texts, and emails to schedule appointments, answer inquiries, and drive sales conversions. You'll also handle essential administrative tasks, including submitting paperwork for sold jobs, ensuring the warehouse is informed of job needs, and coordinating with our partners. Speed, efficiency, and attention to detail will be crucial to your success in this role.

Key Responsibilities

• Lead Management & Follow-up :

Proactively follow up with warm leads through outbound phone calls, emails, and texts.

Efficiently coordinate and schedule sales appointments, ensuring all appointments are accurately recorded in the system.

Submit necessary paperwork for jobs that are sold, ensuring all forms are complete and accurate.

Serve as the primary point of contact for leads, customers, and internal teams, maintaining clear and professional communication.

Use office software and CRM systems to track leads, schedule appointments, and maintain accurate records.

Provide administrative assistance to the sales and operations teams as needed.

Key Qualifications

Prior experience in a similar role, such as customer service, administrative support, or sales coordination, preferably in HVAC or a service industry.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software.

Strong verbal and written communication skills, with the ability to professionally handle both inbound and outbound communications.

Strong ability to quickly and accurately handle tasks, including lead follow ups, paperwork submission, and coordination across teams.

Working Conditions

Benefits

Compensation Package for Lead Coordinator / Administrative Assistant Base Pay

Estimated Base Pay : $37,440 - $45,760 (based on 40 hours per week, 52 weeks / year)

Performance-Based Bonuses

$5 per lead booked ( Appointment must be kept and salesman must run )

$100 per month for no red flags

0.5% of rebates collected

$50 per contract sold