IT Help Desk Technician

Job Details

Description

What we are looking for :

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right candidate for this position is someone who takes pride in their customer service skills and is willing to go the extra mile to support our teams. We are looking for someone who will thrive as a collaborative member of our Information Technology team.

This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with business applications, electronic health record systems, processes, and Information Technology devices.

Compensation Range :

The starting pay for this position is $17.43 - $23.58 hourly rate, and is based on non-discriminatory factors such as skills and experience.

What’s in it for you :

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones.We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Qualifications

Required : High School Diploma or General Education Diploma (GED)

A minimum of 1 year of experience in a technical support role or similar

Valid and unrestricted Driver's License

Ability to quickly learn an array of computer hardware and software systems

Proficiency with Microsoft Office Suite or related software

Proficiency in word processing, data entry, and telephone skills

Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment

Ability to explain technical issues to technical and nontechnical internal and external stakeholders

Ability to be forward thinking and take initiative to accomplish goals and objectives

Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

Strong analytical and problem-solving skills

Preferred : Associate degree in information systems or similar

Certification in technology field or similar

Proficiency with electronic health records (EHRs)

About CNS Healthcare :

Qualifications

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Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.