Team Lead I

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Team Lead

Salary Range : $60K to $72K

Out of State : AZ CA CO MI MO NV NY OH SD UT WA (ONLY)

Position Overview

This is an entry level supervisory role for an energetic and motivated self-starter who is passionate about team-building talent management and cultivating an outstanding client experience. The Team Lead I will supervise a team in either the Client Services or Vendor Relations department to ensure all policies and procedures are adhered to and we are providing superior service to our clients.

Essential Job Duties and Responsibilities

• Responsible for hiring qualified candidates; coaching training and developing the staff; and disciplining team members including but not limited to terminations
• Effectively manage and continuously provide training and feedback to employees
• Daily management of Client Services or Vendor Relations team
• Identify and resolve operational problems
• Resolve client escalations
• Identify opportunities to improve efficiency and team performance
• Resolve internal escalated issues
• Develop strong cross functional working relationships to improve overall workflow
• Partner with other team leads / managers to resolve problems and improve overall performance of the Client Services or Vendor Relations team
• Proactively resolve potential problems with vendors clients and employees
• Lead by example
• Ensure adequate team coverage
• Backup of Reporting Manager
• Subject Matter Expert of Client Services or Vendor Relations team

Qualifications and Skills

Required

Preferred

Qualification

High School Diploma or equivalent

Associates Degree or higher

Experience

1 - 5 years of supervisory or related experience

3 - 5 years customer service experience

Experience in fast paced environment

Call center environment

Prior Knowledge

Customer Service principles

Real Estate related industry

Appraisal Management Company

EOE / Disability / Vet

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Full-Time

Department / Functional Area : Client Services

Experience : years

Vacancy : 1

Monthly Salary Salary : 60 - 72