Talent.com
Epic Patient Experience Analyst
Epic Patient Experience AnalystMotion Recruitment • San Francisco, CA, US
serp_jobs.error_messages.no_longer_accepting
Epic Patient Experience Analyst

Epic Patient Experience Analyst

Motion Recruitment • San Francisco, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Base pay range

$93.00 / hr - $95.00 / hr

Exciting contract Senior Epic Patient Experience Analyst opportunity with an established firm. This is a hybrid role local to Oakland, CA, San Francisco, CA, Sacramento, CA, Alpharetta, GA, Harrisburg, PA.

Seeking a Senior Epic Patient Experience Analyst to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving operational excellence across multiple patient-facing channels and ensuring a seamless digital experience. The ideal candidate will bring 5+ years of Epic experience, deep expertise in contact center technologies, and certifications in Epic Welcome, MyChart, Hello World, and Cheers (including Campaigns).

Contract Duration : 12-Months – CTH

Required Skills & Experience

  • 5+ years of Epic experience, with a strong focus on Patient Experience modules.
  • Epic certifications in : Welcome, MyChart, Hello World, Cheers (including Campaigns).
  • Proven expertise in digital channel management (SMS, phone, email, live chat, MyChart) and contact center workflows.
  • Strong understanding of healthcare contact center operations and experience with third-party platforms (Talkdesk, Genesys, Nuance, etc.).
  • Demonstrated leadership in cross-functional projects and stakeholder collaboration.
  • Excellent analytical, troubleshooting, and communication skills.
  • Current Epic analysts with certifications and hands-on experience in Welcome, MyChart, Hello World, and Cheers (including Campaigns).
  • Epic analysts with a Patient Access, MyChart, or Cadence background who have transitioned into digital patient experience or contact center technology roles.
  • Analysts with extensive experience integrating Epic with third-party contact center tools and managing patient-facing communication platforms.
  • Senior Epic professionals who have led implementations, optimizations, or digital transformation projects in the patient engagement space.

What You Will Be Doing

Daily Responsibilities

  • Lead the design, build, configuration, and optimization of Epic Patient Experience modules : Cheers (Contact Center Technology and Campaigns), Welcome, MyChart, Hello World (SMS, phone, email communications), Live chat and other digital engagement tools.
  • Serve as the subject matter expert (SME) for patient-facing digital engagement, contact center workflows, and outreach campaigns.
  • Collaborate with operational and clinical stakeholders to streamline and enhance patient digital journeys and targeted communication strategies.
  • Oversee integration and performance of third-party platforms (Talkdesk, Genesys, Nuance, etc.) to ensure seamless functionality with Epic.
  • Plan and execute system upgrades, rigorous testing, and troubleshooting activities.
  • Mentor junior analysts, providing technical guidance and best practices.
  • Contribute to strategic planning for digital patient experience innovations, contact center performance, and campaign management.
  • Acting as the primary support contact for the application's end users.
  • Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
  • Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software.
  • Identifying and implementing requested changes to the system.
  • Serving as a liaison between end users' workflow needs and Epic implementation staff.
  • Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.
  • Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.
  • Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
  • Participating in training and working with end users.
  • Troubleshooting problems and questions.
  • Reviewing the status of projects and issues on an ongoing basis with leadership.
  • Holding weekly communications with team members to discuss the status of deliverables, shared issues, end user concerns, budget, and upcoming milestone.

    • Key Epic Module Skills :

    Welcome :

  • Configuring and optimizing patient pre-arrival check-in workflows.
  • Managing kiosk, tablet, and mobile check-in features.
  • Implementing patient intake and registration updates.

    • MyChart :

  • Configuring and managing patient portal and MyChart app features and access.
  • Supporting online scheduling, messaging, results viewing, and document sharing.
  • Patient-facing content and forms.
  • Monitoring portal usage and engagement metrics.
  • Troubleshooting and resolving patient access and technical issues.
  • Coordinating with operational teams to enhance patient self-service capabilities.
  • Setting up and managing patient communication workflows (SMS, email, phone notifications).
  • Configuring real-time and scheduled messaging.
  • Monitoring message delivery, engagement, and compliance.

    • Cheers (Contact Center and Campaigns) :

  • Designing and optimizing contact center workflows, including scripting and routing.
  • Configuring and managing campaigns for proactive outreach and patient engagement.
  • Integrating Cheers with third-party contact center systems.
  • Managing real-time dashboards and performance metrics for contact center teams.

    • #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Epic Analyst • San Francisco, CA, US

    Job_description.internal_linking.related_jobs
    Travel - MRI Tech

    Travel - MRI Tech

    Titan Medical Group • La Honda, CA, US
    serp_jobs.job_card.full_time
    WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment y...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel Physical Therapist (PT) - $2,384 per week in Vallejo, CA

    Travel Physical Therapist (PT) - $2,384 per week in Vallejo, CA

    Medical Solutions • Vallejo, CA, US
    serp_jobs.job_card.full_time
    A facility in Vallejo, CA is seeking its next amazing PT (Physical Therapist).Read on if this sounds like your perfect fit!. Nurses and allied healthcare professionals are in high demand nationwide,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Per Diem (PRN) PT Inpatient Rehab

    Per Diem (PRN) PT Inpatient Rehab

    Aya Healthcare • Redwood City, CA, US
    serp_jobs.job_card.full_time
    You’re one step away from freedom and flexibility around your current schedule.We have immediate per diem (PRN) shifts available for the following position : PT Inpatient Rehab in San Francisc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Echo Tech - $1,670 to $1,851 per week in Menlo Park, CA

    Travel Echo Tech - $1,670 to $1,851 per week in Menlo Park, CA

    LRS Healthcare • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,846 to $2,224 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $1,846 to $2,224 per week in Menlo Park, CA

    Fusion Medical Staffing • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    Travel Physical Therapist (PT).Facility in Menlo Park, California.Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Menlo Park, California.As a memb...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Home Health Physical Therapist

    Travel Home Health Physical Therapist

    Synergy Medical Staffing • Vallejo, CA, US
    serp_jobs.job_card.permanent
    Synergy Medical Staffing is seeking a travel Home Health Physical Therapist for a travel job in Vallejo, California.Job Description & Requirements. Shift : 5x8 Days, 08 : 00 : 00-16 : 00 : 00, 8.When you...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Radiation Therapist - $2,734 to $3,055 per week in Vallejo, CA

    Travel Radiation Therapist - $2,734 to $3,055 per week in Vallejo, CA

    Prime Time Healthcare • Vallejo, CA, US
    serp_jobs.job_card.full_time
    Now Hiring : Allied Healthcare Radiation Therapy - Vallejo, CA.Contact us for Pay Information.Actual amount dependent upon market adjustments. Are you a passionate Allied Healthcare professional look...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,620 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,620 per week in Menlo Park, CA

    Cross Country Allied • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    As an outpatient physical therapist, you'll provide PT services to help patients regain their health and mobility.Working at an outpatient facility, rehabilitation center, private practice or physi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,350 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,350 per week in Menlo Park, CA

    Core Medical Group • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    Client in CA seeking Physical Therapist.We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract / travel role. Contract / travel assignments are ty...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Applications Analyst (Epic Patient Experience)

    Senior Applications Analyst (Epic Patient Experience)

    Delta Dental of California • Oakland, CA, United States
    serp_jobs.job_card.full_time
    We are seeking a Senior Applications Analyst (Epic Patient Experience) to lead and optimize our digital patient engagement and contact center technology initiatives. This role focuses on driving ope...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Home Health Physical Therapist

    Travel Home Health Physical Therapist

    American Traveler • Vallejo, CA, US
    serp_jobs.job_card.full_time
    American Traveler is seeking a travel Home Health Physical Therapist for a travel job in Vallejo, California.Job Description & Requirements. American Traveler seeks a Physical Therapist for a cr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Berkeley, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Berkeley, CA

    AlliedTravelCareers • Berkeley, CA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Berkeley, California, 94706!. CompHealth exists to make the locums process easier.Not only will we searc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,067 to $2,150 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,067 to $2,150 per week in Menlo Park, CA

    AMN Healthcare Allied • MENLO PARK, CA, US
    serp_jobs.job_card.full_time
    Job Description & Requirements.Physical Therapist - Outpatient - (PT) .StartDate : ASAP Pay Rate : $2067.Select Physical Therapy clinic in Menlo Park provides state-of-the-art rehabilitation se...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $2,230 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $2,230 per week in Menlo Park, CA

    Triage Staffing LLC • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    Travel Rehab : Physical Therapy Menlo Park.Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).Length : 13 WEEKS 13 weeks.Apply for specific facility details.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2959 / Week

    Travel CT Tech - $2959 / Week

    Cynet Health • Oakland, CA, US
    serp_jobs.job_card.full_time
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Oakland, CA.Shift : 5x8 hr nights Start Date : 01 / 12 / 2026 Duration : 13 weeks Pay : $2959 / Week.Ranked #5 Best Trave...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    APeX Patient Access Application Analyst - Cadence

    APeX Patient Access Application Analyst - Cadence

    University of California - San Francisco Campus and Health • San Francisco, CA, United States
    serp_jobs.job_card.full_time
    APeX Patient Access Application Analyst - Cadence.Clinical Systems - Business Applications.The APeX Application Analyst will be primarily responsible for supporting, configuring, and optimizing Epi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Nurse RN - Cardiac Catheterization Lab - $3,203 to $3,393 per week in Redwood City, CA

    Travel Nurse RN - Cardiac Catheterization Lab - $3,203 to $3,393 per week in Redwood City, CA

    TravelNurseSource • Redwood City, CA, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Host Healthcare to find a qualified Cath Lab RN in Redwood City, California, 94062!.Host Healthcare is an award-winning travel healthcare company with an immediate...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Menlo Park, CA

    CompHealth • Menlo Park, CA, US
    serp_jobs.job_card.full_time
    CompHealth exists to make the locums process easier.Not only will we search for jobs that fit your interests, we'll be here to handle all the details like credentialing, housing, travel arrangement...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted