Customer Service Supervisor

This role is based in our Orlando Office.

We are seeking a detail-oriented Customer Service Supervisor to support customer interactions across all South Florida Ventures events including our Beauty and US Boating portfolios.  In this role you will focus on improving customer service technology refining FAQs and ensuring seamless omnichannel communication (phone email and chat).

You will have a passion for leveraging technology to enhance customer service processes ensuring attendees and exhibitors have a smooth and efficient experience. You will also prioritize developing tools and resources such as integrated chat solutions and comprehensive FAQs to improve customer engagement and satisfaction.

Role Accountability and Duties :

Customer Service Technology and Operations :

• Oversee the day-to-day operations of the Customer Service function across all South Florida Ventures events.
• Manage the customer experience inbox and omnichannel platforms (phone email chat) ensuring timely and effective responses to inquiries.
• Refine and maintain a comprehensive FAQ system to address common customer inquiries and improve self-service options.
• Support the integration and optimization of chatbot solutions to enhance customer engagement and automate routine inquiries.
• Leverage Salesforce Service Cloud and Genesys platforms to streamline workflows and improve customer service operations.

Process Improvement and Innovation :

Collaboration and Stakeholder Engagement :

Performance Metrics and Reporting :

Qualifications :

Additional Information :

We offer :

The salary range for this role is $59000 - $64000 based on experience.

This posting will automatically expire on 12 / 15 / 2025.

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here .

Remote Work : No

Employment Type : Full-time

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Experience : years

Vacancy : 1