Director, Family Support Educator

Position Summary :

The Director of Family Support Educator Rare Disease (DFSE) provides strategic leadership and oversight to Family Support Educator (FSE) Leads and their teams. This role involves direct management of FSE Leads along with indirect management of Family Support Educators (FSEs) who deliver expert field-based patient education and support throughout the treatment journey for the Rett community. As a non-promotional role within Acadia the DFSE reports directly to the Vice President of Patient Support Services ensuring alignment with organizational goals and the highest standards of patient care.

Primary Responsibilities :

• Manage and develop the performance of FSE Leads and FSE team members; manage time among the team
• Lead execution of strategic and tactical patient education and One Acadia initiatives
• Monitor and manage compliance adherence
• Drive change / resolution of escalations complaints and / or communication issues for internal and external stakeholders
• Serve as the primary representative for FSE team with cross functional collaborative partners including but not limited to : leaders for Patient Support and Distribution CIAO Access and Reimbursement Marketing and Sales
• Work in collaboration with cross-functional partners to :

Review and assist with training and onboarding of new FSE LEAD and FSE team members

Conduct performance reviews and evaluations of FSEs in Leads absence

Education / Experience / Skills :

Additional Skills :

Ability to lead internal teams to achieve common goals; internal teams including sales case managers and other commercial functions

Lead and manage a cross-functional team in the resolution

Physical Requirements :

This role involves regular standing walking sitting and the use of hands for handling or operating equipment. The employee may also need to reach climb balance stoop kneel crouch and maintain visual verbal and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and / or move up to 20 pounds. This position requires the ability to travel independently overnight and / or work after hours as required by travel schedule or business needs.

Ability to travel by car or airplane independently up to 80% of the time and work after hours if required by travel schedule or business issues. Required to live within a reasonable distance to a major airport.

Required Experience :

Director

Key Skills

Commercial Property Paralegal,Family Support,FMCG Sales,Admin Support,Adobe Flash

Employment Type : Full Time

Experience : years

Vacancy : 1