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Office Operations Manager

Office Operations Manager

VASLMurfreesboro, Tennessee, United States
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Location : 7151 Manchester Pike, Murfreesboro, TN 37127

Type : Full-Time | Onsite

About Role :

Quality Electric Service is seeking a motivated and organized Office Operations Manager to take ownership of day-to-day office administration and operational support. This is not a static role — you’ll be part of a growing company that is modernizing its systems, strengthening processes, and building for the future.

In this role, you’ll manage customer communications, lead intake, and builder relationships, while also supporting payroll, HR, and permitting. As the business grows, you will help shape the transition to a team structure by eventually supervising a dedicated Customer Service Representative (CSR).

This is an opportunity for someone who enjoys working in a construction or trades environment, thrives on keeping operations running smoothly, and is excited to contribute ideas for improving efficiency.

Key Responsibilities

Administration & Builder Communication

  • Serve as the primary point of contact for construction customers (builders).
  • Ensure clear, professional, and timely communication between field teams, leadership, and clients.
  • Maintain accurate records and organized documentation.
  • Order office supplies and manage vendor relationships.
  • Pay company bills as needed and assist with expense tracking.
  • Provide administrative support for leadership, including reporting and project coordination.
  • Recommend process improvements and help shape how the role / department evolves over time.

Lead Management & Scheduling

  • Manage the company’s central communications inbox, phone calls, and other lead channels.
  • Respond quickly and professionally to inquiries, booking new service calls and projects into scheduling systems.
  • Use Jobber (CRM) for home service scheduling, along with Buildertrend, Supply Pro, and Google Calendar for builder coordination.

    • Permits & Inspections

  • Pull permits and submit inspection requests with municipal offices (mostly via online portals and email).
  • Track inspection statuses and coordinate with field crews to ensure inspections are requested at the right time.

    • HR & Payroll

  • Process weekly payroll accurately and on schedule (experience with APS is a plus, but any payroll system experience is acceptable).
  • Onboard new hires and maintain employee records.
  • Coordinate benefits updates when needed.

    • Experience & Background :

  • Prior experience in a construction or trades environment (general contractor or subcontractor).
  • Must-have : background in construction-related administration.

    • Nice-to-have :

  • Home services industry experience.
  • Experience with residential builds (electrical, plumbing, HVAC, etc.).
  • Payroll processing experience (APS or similar system preferred).
  • Familiarity with CRMs and scheduling systems (Jobber, Buildertrend, Supply Pro, or similar).
  • Strong organizational, communication, and problem-solving skills.
  • Ability to adapt to new tools and improve existing processes.

    • Compensation & Benefits :

  • Base Salary : $55,000 – $65,000 (depending on experience)
  • Annual Incentive : Up to $5,000 – $10,000 based on performance
  • Long-Term Incentives : Potential based on role structure and experience
  • 401(k) with company match
  • Paid vacation and holidays
  • Healthcare and insurance options
  • Growth-focused, team-oriented environment

    • About Quality Electric Service

    Quality Electric Service is a well-established electrical contracting and service company serving homeowners and builders across Middle Tennessee. Our work spans new residential construction, ongoing service, and repair projects.

    What sets us apart is our commitment to quality, timeliness, and long-term relationships with the builders and customers we serve. As we continue to grow, we are modernizing our systems and expanding our services — and we’re looking for people who want to be part of that journey.

    P.S. This role is being managed by VASL on behalf of Quality Electric Service. Please note that VASL does not charge any fees from applicants during the hiring process.

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    Operation Manager • Murfreesboro, Tennessee, United States