Learning Coach

CSO Learning Coach

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem : a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are excited to announce an opportunity for a CSO Learning Coach to join our South-Central region team, covering MO, OK, CO, NM, and TX. If you have 3+ years of experience in the commercial property / casualty insurance industry as an Account Supervisor, Account Executive, or Account Manager and are ready to take the next step in your career, this could be the perfect fit for you. In this role, you will play a key part in enhancing the learning and development journey of our operational staff within the region or functional area. Your efforts will focus on delivering exceptional service training and implementing innovative learning and development strategies to drive long-term success. This is a fantastic opportunity to make a meaningful impact while advancing your career in a dynamic and supportive environment.

How You'll Make An Impact

• Develop and drive the learning and development needs for GGB-US Client Service Operation.
• Deliver high-quality, enterprise-wide training solutions within Regions and Division.
• Drive adoption of process and system utilization and best practices through training that supports employees who are new to Gallagher, who have been acquired (mergers and acquisitions) by Gallagher, and who require reinforcement training through additional training and / or desk side leading / support.
• In partnership with the Client Service Leaders, determine learning needs based on CSO Management and / or Workbench Reports and other feedback from regions.
• Leverage and deploy enterprise-developed learning assets designed to meet the needs of the Division, which may include classroom and web-based learning collateral (presentations, discussion and facilitator guides, job aids and performance support tools, assessments, etc.).
• Work closely with the Learning and Development team to implement / rollout new training courses / materials.
• Provide feedback to Learning and Development team regarding training content improvements.
• Support the development of new assets designed to meet the needs of the region, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.
• Proactively share learning assets developed with Regional and Divisional counterparts.
• Deliver training across Division in a classroom and / or a webinar setting to support onboarding, new employee training, and reinforcement, including that needed for merger and acquisitions.
• Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.
• Contribute to the Divisional assessment and certification approach.
• Support the data needed to report on learning metrics, including learning dashboards for HR and business unit leadership.
• Escalate issues to managers, as needed.

Skills That Will Lead To Success

About You

Required : Bachelor's degree with 3+ years of experience in the commercial (property / casualty) insurance industry as an Account Supervisor, Account Executive, or Account Manager. Skilled in developing and adhering to individual work plans. Strong written and verbal communication skills. Advanced skills in MS Office application with expertise in PowerPoint, Visio, and Project. Experience with Epic (agency management system). Willingness to travel up to 25%, primarily within the South-Central region. Occasional travel to Gallagher headquarters in Rolling Meadows, IL.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.