Billing Dispute Research Analyst

Title - Dispute Resolution Analyst

Pay - 33 / hr on w2

Contract - 12 months with possible extension

Location - 46256, Indianapolis, Indiana, United States(Hybrid)

The Opportunity :

The Dispute Research Analyst is critical in resolving complex customer invoice disputes. This role manages, organizes, and analyzes data or other information. This person acts as a resource in providing information to others to implement solutions. Critical thinking, originality, and ingenuity are required to take the team to the next level.

This position is based on-site at our Indianapolis campus and uses a hybrid (3 days per week) working model.

• Research and analyze pricing and contract data.
• Partner with key stakeholders, including the Strategic Deal Team, Corporate Credit, Master Data, and Order Fulfillment, to rectify disputed invoices.
• Develop and understand contract components, including sales and service data.
• Investigate and provide recommendations to resolve invoicing issues.
• Maintain reporting and insights to ensure accurate root cause analysis.
• Manage incoming email and other sources of customer disputes to ensure tracking and timely resolution.

Who You Are :

Preferred Qualifications :