Business Development Coordinator / Internet Sales Agent

Business Development Coordinator / Internet Sales Agent

Every employee with Gerald Jones Auto Group is absolutely critical to its success.

Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974.

Our rapid growth and fast-paced environment make this an awesome place to work.

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Come join our team!

Role :

Along with department team members, this role responds to all internet leads, confirms sales appointments, and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources.

BDC Reps report directly to the General Manager.

Responsibilities

• Create, maintain, and measure the internet and business development processes (for both sales and service)
• Managed a group of customer service representatives in a call center environment.
• Develop and maintain the new hire and interview processes for all BDC reps / appointment coordinators.
• Cultivate engaged, intelligent, and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and / or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole.

Give recognition when it is earned

Qualifications

At least one previous role based on strong customer service and / or sales experience - automotive preferred

Team player attitude

Prompt and courteous

Enthusiastic personality

Must have strong computer skills

Willing to submit to a pre-employment background check & drug screen

Benefits

Medical & Dental Plans

Prescription Drug Program

401k Plan

Paid Vacation

Paid Time Off

Paid Sick Days

Paid Holidays

Employee Purchase Programs

Paid Training & Professional Development

Employee Discounts

Employee Referral Program

We look forward to hearing from you!