Talent.com
North America Associate Manager, Order Management and Fulfilment
North America Associate Manager, Order Management and FulfilmentAptarGroup, Inc. • Mukwonago, WI, United States
North America Associate Manager, Order Management and Fulfilment

North America Associate Manager, Order Management and Fulfilment

AptarGroup, Inc. • Mukwonago, WI, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join our team and Be You Be Aptar.

North America Associate Manager, Order Management and Fulfilment

Reports To : Sr. Manager S&OP and Customer Service

Location : Hybrid, Mukwonago, WI or Lincolnton, NC

WHAT'S NEW WITH APTAR

Are you ready to develop and lead a high-performing team and drive operational excellence in a fast-paced, global supply chain environment? At Aptar Closures, we're looking for an energetic individual, looking to show grit and display strategic execution abilities to thrive and solve complex challenges, while inspiring teams, and delivering outstanding results for our customers. If you're passionate about process improvement and building collaborative relationships across functions, this is your opportunity to shape the future of order management and fulfillment at a world-class organization. You'll be empowered to drive change and will join a high performance management team that continually looks to raise the bar and drive impact.

Position Summary

The Associate Manager, Order Management and Order Fulfilment is responsible for overseeing the complete order lifecycle for direct, distribution, and intercompany accounts in North America. This role combines team leadership, project execution, and strategic oversight to streamline fulfillment processes, enhance customer satisfaction, and support Aptar's broader supply chain goals. You will lead team members responsible on order entry, order date management, order fulfillment, process adherence, and operational efficiency, driving continuous improvement and standardization across all order fulfillment, order management and other customer service related functions.

Key Responsibilities

Team Leadership & Support Coordination

  • Lead, coach, and mentor customer fulfillment and support teams to meet service level agreements and performance KPIs.
  • Foster a collaborative environment that promotes knowledge sharing and continuous improvement.

Order Management (Direct, Distribution, Intercompany)

  • Oversee the end-to-end lifecycle of orders for direct customers, distribution partners, and intercompany transfers.
  • Serve as the primary point of contact for fulfillment inquiries and escalation point for complex order issues.
  • Coordinate cross-functional efforts to manage order flow, prioritize shipments, and resolve discrepancies.

    • Process Optimization & Automation

  • Identify opportunities to automate and streamline fulfillment tasks and workflows.
  • Collaborate with IT / IS and process engineering teams to implement digital tools and SAP enhancements.
  • Develop, maintain, and continuously improve SOPs, work instructions, and training materials.

    • Customer Engagement & Accountability

  • Monitor customer behavior against forecast commitments and hold customers accountable for deviations impacting inventory or production.
  • Ensure alignment between customer expectations and Aptar's operational capabilities.

    • Forecasting, Demand Planning & Inventory Management

  • Own portions of the forecast analysis process, working closely with demand planners to validate customer data.
  • Monitor inventory levels and customer liabilities, ensuring optimal stock positioning and minimizing excess or obsolete inventory.
  • Support business reviews by preparing data on backlog, lead times, and inventory health.

    • Reporting & Documentation

  • Maintain accurate records of order transactions, customer communications, and fulfillment metrics.
  • Track and report key performance indicators related to order accuracy, fulfillment timelines, and documentation compliance.
  • Generate reports for internal stakeholders and contribute to executive reviews and planning sessions.

    • Stakeholder Collaboration

  • Work closely with distribution partners, internal business units, and Aptar sites to ensure seamless coordination and fulfillment.
  • Collaborate with demand planning, logistics, and finance teams to align on inventory positioning, liability management, and service commitments.

    • Project Leadership

  • Lead or support cross-functional projects aimed at improving fulfillment processes and rolling out standardized procedures across Aptar's global network.

    • Qualifications

  • Bachelor's degree in Supply Chain, Business Administration, or related field; or 7+ years of experience in customer service, order fulfillment, distribution logistics, or intercompany order management in a manufacturing or distribution environment.
  • 3+ years of experience in Order Fulfillment, Order Management, Customer services or related role preferred;
  • Strong analytical skills and proficiency in ERP systems (SAP preferred) and documentation tools.
  • Excellent communication, organizational, and stakeholder management abilities.

    • WHAT WE OFFER

  • An exciting, diverse and value based working environment.
  • Award-winning corporate university offering personal development and training opportunities.
  • Competitive base salary and performance-based bonus plan.
  • Contribute to the communitieswhere we reside.
  • An outstanding benefits package, which includes 401(k), retirement savings plan, vacation, medical, dental, vision, maternity / paternity leave, life insurance for you and optional for your dependents, LTD, STD,flex spending, pet care, auto & home, criticalillness, and a wellness program.

    • BE YOU. BE APTAR.

    Aptar is an equal opportunity employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

    Nearest Major Market : Waukesha

    Nearest Secondary Market : Milwaukee

    serp_jobs.job_alerts.create_a_job

    Associate Order Management • Mukwonago, WI, United States

    Job_description.internal_linking.related_jobs
    Manager of Residential Operations

    Manager of Residential Operations

    Rogers Behavioral Health • Oconomowoc, WI, United States
    serp_jobs.job_card.full_time
    The Manager of Residential Operations represents the Vice President of Operations- Residential and Director of Residential Services with on-site operational leadership on a 24-hour basis (including...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Manager (West Bend)

    Operations Manager (West Bend)

    CentroMotion • West Bend, WI, US
    serp_jobs.job_card.part_time
    CentroMotion | Weasler Engineering.Welcome to CentroMotion, a global leader in manufacturing friction products, information and control devices, mechanical power transmission products, and thermal ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Food & Beverage Operations Supervisor

    Food & Beverage Operations Supervisor

    Six Flags Great America & Hurricane Harbor • Burlington, WI, United States
    serp_jobs.job_card.full_time
    Overview : A Food & Beverage Operations Supervisor is responsible for the day-to-day operations of multiple food and beverage locations within the park. The individual is responsible for meeting all ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    MDS Director - Full-Time

    MDS Director - Full-Time

    Lake Country Health Services • Mukwonago, WI, United States
    serp_jobs.job_card.full_time
    Lake Country Health Services is considered a leading provider of skilled nursing and rehabilitation services.As a member of the North Shore Healthcare, we are part of the largest post-acute provide...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Nurse RN - ED - Emergency Department - $2,206 per week

    Travel Nurse RN - ED - Emergency Department - $2,206 per week

    Premier Medical Staffing Services • Burlington, WI, United States
    serp_jobs.job_card.permanent
    Premier Medical Staffing Services is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Burlington, Wisconsin. Job Description & Requirements Specialty : ED - Emergency D...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op in Burlington, WI

    Travel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op in Burlington, WI

    TravelNurseSource • Burlington, WI, US
    serp_jobs.job_card.full_time
    TravelNurseSource is working with Malone Healthcare to find a qualified PACU / Pre-Post Op RN in Burlington, Wisconsin, 53105!. RN PACU @ LMC - PACU : 135014437710 job in Burlington, WI.At Malone Healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Palletizer 1st Shift

    Palletizer 1st Shift

    Quad • WATERFORD, Wisconsin, United States
    serp_jobs.job_card.full_time
    As a global marketing experience company, Quad’s goal is to help our clients win every day.We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our cli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Department Manager

    Department Manager

    McDonald's • Waukesha, WI, US
    serp_jobs.job_card.full_time
    I want a satisfying career with good benefits and great opportunities for advancement.I have a lot to offer and I want to grow. The Job for Me Get a job that inspires your best and moves you forwar...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Clinic Manager Physical Therapist

    Clinic Manager Physical Therapist

    Athletico Physical Therapy • Waterford, WI, US
    serp_jobs.job_card.full_time
    Position Overview : Athletico’s Greater Purpose is to empower people, inspire hope and transform lives.We accomplish this by providing exceptional, progressive, and cost-effective fitness, performan...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • East Troy, Wisconsin, US
    serp_jobs.job_card.full_time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Financial Advisor - Burlington, WI

    Associate Financial Advisor - Burlington, WI

    Edward Jones • Burlington, WI, United States
    serp_jobs.job_card.full_time
    If you're looking for a challenging and rewarding career.Associate Financial Advisor role at Edward Jones may be the right opportunity for you. With the same licensing as our Financial Advisors, Ass...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    RN PACU @ Burlington - Day Surg Center :

    RN PACU @ Burlington - Day Surg Center :

    AURORA HEALTH CENTER- BURLINGTON • Burlington, WI, United States
    serp_jobs.job_card.full_time
    AURORA HEALTH CENTER- BURLINGTON.PreOp / PACU - Post Anesthesia Care.RN PACU @ Burlington - Day Surg Center : 135016437707. Post-Anesthesia Care Unit) Nurse : Monitors and cares for patients as they r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    OB / GYN - Lakeland / Burlington

    OB / GYN - Lakeland / Burlington

    Advocate Health • Burlington, WI, United States
    serp_jobs.job_card.full_time
    Join Aurora Health Care as an OB / GYN Physician in Burlington, WIpart of Advocate Health, one of the largest nonprofit integrated health systems in the country. At Advocate Health, were committed to ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    1st Shift Shipping & Receiving Associate (West Bend)

    1st Shift Shipping & Receiving Associate (West Bend)

    Metalcraft of Mayville Careers • West Bend, Wisconsin, US
    serp_jobs.job_card.full_time
    Metalcraft of Mayville is an Equal Opportunity Employer : Minorities / females / veterans / individuals with disabilities / sexual orientation / gender identity. Shift Shipping & Receiving Associate (West Bend)...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel IMC RN in Menomonee Falls, Wisconsin

    Travel IMC RN in Menomonee Falls, Wisconsin

    Gifted Healthcare • Allenton, WI, United States
    serp_jobs.job_card.full_time
    Intermediate Care Unit RNs (IMCU RNs) treat patients who are suffering from serious conditions, such as diabetes mellitus, electrolyte imbalances, renal failure, liver failure, gastrointestinal ble...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Store Associate

    Store Associate

    Wisconsin Staffing • Waukesha, WI, US
    serp_jobs.job_card.full_time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Merchandise Associate - TJ Maxx $16-$35 / hr

    Merchandise Associate - TJ Maxx $16-$35 / hr

    TJ Maxx • Burlington, WI, United States
    serp_jobs.job_card.full_time
    No experience requited, hiring immediately, appy now.Job Summary : Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Nurse RN - ED - Emergency Department - $2,103 per week

    Travel Nurse RN - ED - Emergency Department - $2,103 per week

    Junxion Med Staffing • Lake Geneva, WI, United States
    serp_jobs.job_card.permanent
    Junxion Med Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Lake Geneva, Wisconsin. Job Description & Requirements Specialty : ED - Emergency Department Di...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted