Front Office Supervisor

Front Office Supervisor

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so. The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, and Valets Operation. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience.

In the Heart of Macon Front Office Supervisor At Hotel Forty Five, located in the vibrant downtown of Macon, the Front Office Supervisor plays a key role in delivering exceptional guest experiences from arrival to departure. This position is responsible for the day-to-day front office operation, ensuring high standards of service, quality, and guest satisfaction.

What you have :

• Previous hospitality supervisory experience
• Experience in hotel Front Desk positions
• High school diploma, equivalent, or higher
• Previous Opera PMS experience is a plus
• Excellent communication skills, both written and verbal
• Ability to use technology, e.g., tables, iPads, and computers
• Top notch phone and customer service skills
• Prior experience with coaching and training a team
• Strong sense of ownership in everything that you do
• Proven experience in guest relations

What you'll do :

Physical Demand :

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.