Technical Customer Support Specialist

A company is looking for a Technical Customer Care Specialist.

Key Responsibilities

Provide technical customer support via phone, email, and chat to resolve product issues

Maintain expert-level knowledge of business processes and accurately log customer information

Facilitate communication with other departments to address client concerns and ensure follow-up

Required Qualifications

High School Diploma / GED

Generally, less than 2 years of experience

Ability to troubleshoot and document system performance issues

Flexibility to accommodate extended hours, including weekends

Ability to work independently and as part of a team