Program Manager
The Fountain GroupPlano, TXjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionProven experience in a highly demanding Project and Program Management environment. Experience in using Salesforce, Gainsight, Tableau, Google Sheets, and other related analytic tools. Experience in the Customer Success organization environment is a highly preferred. Experience in the cybersecurity / Tech company industries is a plus.
Pay : 75-80 / hr
Duration : 6 month initially - likely to extend
Location : Hybrid in Santa Clara, CA
Job Description :
- Align Customer Success(CS) programs, projects and operational activities with strategic objectives of the GCS organization.
- Partner with other stakeholders such as various Customer Success, Professional Services, Support, to implement prioritized projects and measure success against stated objectives.
- Establish and Maintain CS processes and procedures to ensure alignment with GCS Org.
- Prepares presentations and status reports for internal management and cross functional leaders as required.
- Assists with implementation of various CS initiatives and other reporting duties as assigned.
- Develop and maintain dashboards and reporting using Gainsight, Google Sheets, SFDC, Support Portal, Support cases, Tableau, and other analytic tools for executive level, mid-managers, and individual contributors to drive insights and decision-making.
Qualifications :
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Program Manager • Plano, TX